At a Glance
- Tasks: Be the friendly face for customers during water infrastructure projects.
- Company: Join a growing team dedicated to excellent customer service.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Dynamic role with opportunities to build relationships and grow professionally.
- Why this job: Make a real difference in your community while enhancing your communication skills.
- Qualifications: Experience in customer service or community engagement is a plus.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a professional and customer-focused Customer Liaison Officer to join our growing team, supporting a range of water infrastructure projects.
As the key point of contact between our operational teams and customers, you will ensure residents, businesses, and stakeholders are kept informed throughout planned works.
You’ll play an essential role in delivering excellent customer service, managing enquiries, and helping projects run smoothly while maintaining positive relationships with the local community.
Key Responsibilities
- Act as the main point of contact for customers affected by water industry works.
- Visit residents and businesses to provide information before, during, and after planned works.
- Handle customer enquiries, concerns, and complaints professionally, ensuring timely resolution.
- Build and maintain positive relationships with customers, local authorities, and stakeholders.
- Produce and distribute customer notification letters and project updates.
- Maintain accurate records of customer interactions and project communications.
- Liaise closely with site teams, project managers, and operational staff to provide accurate updates.
- Escalate complex customer issues where required and ensure appropriate follow-up.
- Support the delivery of projects while ensuring excellent customer satisfaction.
- Ensure all work is completed in line with company procedures and health and safety requirements.
Requirements
- Previous experience in a Customer Liaison Officer, Customer Service, Resident Liaison, Community Engagement, or similar role.
- Previous experience within the water, utilities, construction, or civil engineering sectors.
- Experience working on public-facing infrastructure projects
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple tasks.
- Confident using Microsoft Office and maintaining accurate records.
- Ability to work independently and as part of a team.
- Professional, empathetic, and customer-focused approach.
- Full UK driving licence.
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Customer Liaison Officer in Exeter employer: Durateam Environmental
Durateam-Environmental is an exceptional employer located in Waterlooville, offering a dynamic work culture that prioritises safety and quality. Employees benefit from ongoing training and development opportunities, fostering personal and professional growth within the manufacturing sector. With a commitment to excellence and a supportive team environment, this company stands out as a rewarding place for skilled MIG Welders to thrive.
