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- Tasks: Be the friendly face for customers during essential water mains replacement works.
- Company: Join a reputable company committed to community relationships and customer care.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real difference.
- Why this job: Engage with the community and ensure smooth project delivery while enhancing customer satisfaction.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Customer Liaison Officer
Start Date :
Immediate / As soon as possible
About the Role
We are seeking an enthusiastic and professional Customer Liaison Officer (CLO) to join our team on a replacement water mains contract across the Surrey and Sussex region. This is a key front-facing role, ensuring that customers, residents, and businesses are fully informed and supported before, during, and after essential water mains replacement works.
You will act as the main point of contact between the site teams, the public, and key stakeholders — helping to maintain our reputation for high-quality delivery, strong community relationships, and exceptional customer care.
Key Responsibilities
- the primary point of contact for residents, businesses, and local authorities affected by works.
- Provide timely and accurate information about project activities, schedules, and potential impacts.
- Handle and resolve customer queries and complaints in a professional and empathetic manner.
- Coordinate and attend public meetings, site visits, and community engagement sessions.
- Produce clear communication materials such as letters, notices, and updates.
- Work closely with construction teams to ensure customer considerations are built into planning and delivery.
- Maintain detailed records of customer interactions and feedback.
- Support the company’s commitment to safety, sustainability, and high customer satisfaction.
Skills & Experience Required
- Previous experience in a customer-facing role within utilities, construction, highways, or similar infrastructure sectors.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Highly organised with attention to detail and good record-keeping skills.
- Proficient in Microsoft Office and comfortable using CRM or reporting systems.
- Full UK driving license and willingness to travel across the Surrey / Sussex region.
What We Offer
- Company vehicle or car allowance.
- Training and professional development opportunities.
- The chance to work with a supportive, values-driven team on essential community infrastructure.
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Customer Liason Officer (CLO) employer: Durateam Environmental
Contact Detail:
Durateam Environmental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liason Officer (CLO)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your skills align with their needs, especially in customer care and community engagement. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll need to convey information clearly and empathetically. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Liason Officer (CLO)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re genuinely excited about the role of Customer Liaison Officer and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles, especially within utilities or construction. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Durateam Environmental
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the specifics of the water mains replacement project and how it impacts the community. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a CLO, communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or stakeholders. Think about times when you resolved conflicts or handled complaints, and be ready to share these stories during the interview.
✨Demonstrate Empathy and Problem-Solving
Employers want to see that you can handle customer queries with empathy. Prepare to discuss how you would approach difficult situations or complaints. Highlight your problem-solving skills by sharing specific instances where you turned a negative experience into a positive outcome for a customer.
✨Be Organised and Detail-Oriented
Since the role requires maintaining detailed records and coordinating various activities, demonstrate your organisational skills. Bring along a portfolio or notes that showcase your ability to keep track of information and manage multiple tasks. This will illustrate your attention to detail and readiness for the job.
