At a Glance
- Tasks: Build relationships and secure specifications for innovative decking and balustrading solutions.
- Company: Join Dura Composites, a leader in sustainable construction solutions.
- Benefits: Enjoy competitive salary, hybrid work, and wellness initiatives.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in the construction industry while promoting sustainability.
- Qualifications: Experience in specification sales and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
Decking and Balustrading Specifications – Client Success Manager
We are seeking a Client Success Manager to generate and secure specifications for Dura Composites’ non-combustible decking, balustrading and associated solutions across the UK, with a focus on London and the South East.
You will build relationships with architects, consultants, developers and design teams, influencing product selection at the design stage and converting specifications into sales.
The role involves identifying project opportunities, delivering CPDs and technical presentations, providing product advice, managing specifications through to completion, attending site visits and developing strategic customer relationships.
You will also use Glenigan and CRM systems to generate leads, protect specifications and maximise commercial opportunities.
The ideal candidate will have specification sales experience within construction products, strong knowledge of the design and construction process, and experience working with architects and consultants.
Knowledge of the Building Safety Act and relevant regulations, excellent communication skills and a proactive, commercially driven approach are essential.
Success Manager will be responsible for generating and securing specifications for Dura Composites’ non-combustible decking, balustrading and associated solutions within the high-rise residential and commercial sectors.
Working closely with architects, landscape architects, fire consultants, façade consultants, designers, developers and key stakeholders, the role will focus on influencing product selection at the design stage and converting specifications into secured project sales.
Covering the UK, with a primary focus on London and the South East, the role will proactively identify project opportunities, deliver CPDs, build relationships with key specifiers and position Dura as the preferred supplier for compliant, sustainable and innovative balcony and terrace solutions.
Success will be measured through specification wins, project conversions, sales growth, and the development of strategic relationships across the construction design community.
The role will proactively identify specification opportunities across Dura’s wider product portfolio, driving cross-sector collaboration and maximising commercial opportunities for the business.
- Key Duties
- Deliver technical CPD presentations and company introductions to architects, consultants, developers and design teams to secure project specifications.
- Maintain effective communication with contractors, fabricators and supply chain partners to ensure specification retention and project conversion.
- Identify projects at concept, planning and design stages and influence product selection before tender.
- Track specifications through the project lifecycle to maximise specification retention and project conversion.
- Engage with developers and principal contractors to protect specifications during value engineering exercises.
- Build relationships with fire consultants and building safety professionals involved in remediation and new-build projects.
- Promote Dura’s sustainability, fire compliance and circular economy credentials to support design and ESG objectives.
- Proactively establish and nurture connections with potential clients, actively seeking out new projects to create and expand sales opportunities.
Use the Glenigan system and other resources to research, interrogate and qualify leads, taking advantage of every chance to turn a lead into an order.
- Participate in on-site visits with customers or specifiers, providing valuable insights and expert assistance tailored to their needs.
- Offer specialised technical advice on the application of our products, ensuring clients make informed decisions.
- Demonstrate efficiency in managing leads, opportunities, and sales orders through our CRM system, streamlining processes for enhanced productivity.
- Skillfully identify and leverage cross-selling and up-selling possibilities to elevate overall sales performance.
- Cultivate a positive and harmonious work environment by fostering strong relationships with teammates and promoting collaboration and mutual support.
- Deliver quotes and sample requests promptly and accurately, reflecting our dedication to excellent customer service.
- Exercise meticulous oversight in the processing of sales orders, guaranteeing precision and alignment with customer expectations.
- Develop an extensive understanding of national competitors, market trends, and buyer behaviours to help and support informed strategic decision-making.
- Act as a distinguished representative of Dura Composites at various shows and events, contributing to the positive perception of our brand.
- Engage in a culture of constructive feedback, actively participating in initiatives that drive continuous improvement within the department, fostering a dynamic and evolving work environment.
- Attend site meetings, visits, and surveys when required.
- Generate customer/contractor training days at the Dura Training Centre with the ability in time to host them.
- Attending expos and supplier engagement events.
- Develop strategic customers and manage them effectively through documented customer account plans.
- Have the ability to read design drawings.
- Learn and keep up to date on relevant regulations/standards.
- Develop and maintain relationships with key specification bodies, industry associations and approved vendor platforms.
- Proven track record in specification sales within construction products, façade systems, cladding, balcony systems, fire-rated products, landscaping products or related sectors.
- Experience working with architects, design consultants and specification writers.
- Understanding of RIBA stages and the construction design process.
- Knowledge of Building Safety Act requirements, Approved Documents and post-Grenfell regulatory changes.
- Experience delivering CPDs and technical product presentations.
- Ability to interpret architectural drawings and construction details
- Good understanding of the Building Safety Act, EWS1 requirements, the Golden Thread, Approved Documents and post-Grenfell building safety legislation.
- Exceptional ability to foster strong and genuine long-term client relationships.
- In-depth knowledge of decking, landscape, or related building products.
- Possesses an entrepreneurial flair.
- Demonstrates the capability to work independently.
- Exhibits excellent judgment, organisational skills, and decision-making prowess.
- Proficient in active listening and interpersonal communication.
- Maintains a clear understanding of company and departmental responsibilities.
- Salesforce CRM / Rootstock experience is desirable.
- Experience working on the Glenigan system is desirable.
- Contract
- Permanent
- Hours
- Location
- Hybrid | Dura House, Clacton-on-Sea
- Basic Salary
- £55,000 – £65,000 per annum (depending on experience)
- NPGSBS
Potential to earn 20% of Basic salary, following one year's service as part of the companywide Net Profit Gain Share Bonus System (NPGSBS)
Total Package
£66,000 – £78,000 per annum (depending on experience and assuming opt out of car allowance with access of an electric/hybrid vehicle)
- Holidays
- 33 days per year (inc. bank holidays)
Option to purchase 5 additional days per year
You will have the option to either receive a company car or opt for an allowance.
If you choose to opt into the company car scheme, your car budget will vary based on the type of vehicle selected.
- For a Non-Electric/Hybrid vehicle (based on 6/23 10k miles), your budget will be
- £225 per month, with the option to personally contribute an additional
£70 .
- For an Electric/Hybrid vehicle, the budget increases to
- £313 per month, with an option to add
£120 .
While you will have input on the car choice, the final decision will be made by a director.
This benefit is taxable, with the amount determined by the list price, CO2 emissions, and your tax bracket.
If you opt for the company car, the company will cover maintenance, road tax, and insurance, though fuel costs will not be included.
Opting Out
Alternatively, you can opt out of the company car scheme and receive an additional monthly allowance before income tax. For a Non-Electric/Hybrid vehicle, the allowance would be
£449 per month, and for an Electric/Hybrid vehicle, it would be
£561 per month.
- More Great Reasons to Join Dura Composites
- Full Sick Pay scheme, following 1yr service.
- Auto Enrolment Pension scheme provided by People’s Pension.
- Occupational Health Screening Services.
- BUPA GP appointment services.
- Wellbeing initiatives (e. g. massages, wellness & fitness groups).
- Salary Sacrifice Schemes (e. g. Electric Car Scheme, Tech Scheme).
- Quarterly 1-2-1 welfare & performance reviews.
- Role-specific training & development opportunities, team building activities.
- Choice to attend PRIDE Experience outings, social events, and celebrations across the year.
- Free refreshments, treats, and Friday Lunch Club.
- Company Information
Founded in 1996, Dura Composites offers an unparalleled range of composite solutions that harness cutting-edge design and manufacturing techniques to replace traditional materials such as wood, concrete, and steel across a wide variety of applications and industries.
Our Purpose: The Lowest Carbon Walkways in the World, to Best Preserve our Planet.
Our commitment to innovation and sustainability ensures that businesses can achieve their net-zero goals without compromise.
Our purpose is clear, by pioneering the world’s lowest carbon walkways, we’re redefining sustainable infrastructure – delivering safer, stronger, and greener solutions that are proven to support a better future for all.
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Decking and Balustrading Specification – Client Success Manager employer: Dura Composites Ltd
Dura Composites is an exceptional employer, offering a dynamic work environment that prioritises innovation and sustainability in the construction sector. With a strong focus on employee growth, we provide comprehensive training opportunities, a generous benefits package including a profit-sharing scheme, and a supportive culture that encourages collaboration and personal development. Located in Clacton-on-Sea, our hybrid working model allows for flexibility while being part of a forward-thinking team dedicated to redefining sustainable infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Decking and Balustrading Specification – Client Success Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Dura Composites Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Decking and Balustrading Specification – Client Success Manager at Dura Composites Ltd.
We think you need these skills to ace Decking and Balustrading Specification – Client Success Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Dura Composites Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
