At a Glance
- Tasks: Install, maintain, and troubleshoot high-tech print finishing equipment for diverse customers.
- Company: Join Duplo International, a leader in automated print technology with a global presence.
- Benefits: Enjoy competitive pay, travel opportunities, and hands-on technical experience.
- Other info: Work in a collaborative environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in the printing industry.
- Qualifications: Strong troubleshooting skills and relevant technical qualifications required.
The predicted salary is between 30000 - 40000 £ per year.
Duplo International provides high-precision automated print finishing technology that helps customers transform paper into effective communication and grow their businesses. The company focuses on developing quality-driven products supported by world-class service and support. As the EMEA sales and distribution arm of Duplo Corporation in Japan, Duplo International serves 60 countries through more than 100 local distributors. Duplo products are sold in 170 countries worldwide, with Duplo USA responsible for the Americas. This global footprint offers a dynamic, international environment for team members who support customers across diverse markets.
This is a full‑time, Service Engineer role based in the Midlands / North of England. The Service Engineer will install, commission, and maintain Duplo automated print finishing equipment at customer locations, ensuring machines operate safely and efficiently. Day‑to‑day activities include diagnosing technical issues, performing preventative maintenance, completing repairs, and providing on‑site and remote technical support. The role also involves documenting service activities, updating service records, and communicating clearly with customers and internal teams about work performed and next steps. The Service Engineer will collaborate with colleagues in service and sales, follow health and safety procedures, and may participate in occasional training, product updates, and continuous improvement initiatives.
Qualifications:
- Strong troubleshooting skills for diagnosing mechanical, electrical, and software‑related issues on complex machinery.
- Proven field service experience, including on‑site visits, customer interaction, and working independently at customer premises.
- Effective communication skills for explaining technical issues in clear terms, providing updates, and building positive customer relationships.
- Hands‑on technical support capabilities, including remote assistance, issue escalation, and coordination with engineering or product specialists.
- Maintenance and repair skills for executing preventative maintenance schedules, replacing parts, and restoring equipment to full operation.
- Relevant technical qualification or apprenticeship in engineering, electronics, mechatronics, or a related field.
- Ability to read technical manuals and schematics, with good IT literacy for using diagnostic tools and service software.
- Valid driver’s license and willingness to travel to customer sites within the region as required.
- Strong organizational skills, attention to detail, and a safety‑conscious, customer‑focused approach.
Service Engineer in Walsall employer: Duplo International
Duplo International is an exceptional employer, offering a dynamic and international work environment that fosters employee growth and development. With a strong focus on quality-driven products and world-class service, team members enjoy the opportunity to work with cutting-edge technology while receiving comprehensive training and support. The collaborative culture encourages innovation and ensures that employees are well-equipped to provide outstanding service to customers across diverse markets in the Midlands and North of England.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Walsall
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Duplo International!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Service Engineer position at Duplo International, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Duplo International is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Service Engineer role at Duplo International!
We think you need these skills to ace Service Engineer in Walsall
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Duplo International and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Duplo International
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Duplo International.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Duplo International, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
