At a Glance
- Tasks: Support customers while diving into data and problem-solving with Excel.
- Company: Join a growing tech company with a friendly, collaborative culture.
- Benefits: Competitive salary, bonus potential, hybrid work after training, and full training provided.
- Other info: Great long-term career potential in a supportive team environment.
- Why this job: Combine customer support with data analysis for a rewarding career path.
- Qualifications: Experience in customer service, strong communication skills, and Excel proficiency.
The predicted salary is between 24000 - 27000 £ per year.
Customer Service and Support - Excel - Data-Focused Role. This is a great opportunity to join a growing technology company in a role that combines customer support with data and systems work. It's ideal for someone who enjoys working with customers but also likes getting into the detail of data, Excel, and problem-solving.
The Role: You’ll be part of a friendly, collaborative support team, acting as a central point between customers and internal teams.
- Time Allocation:
- Customer Support (30-40%) – handling queries via email/portal, investigating issues
- Testing (30%) – checking system changes and data outputs
- Projects (30%) – helping set up and configure new client systems
What They’re Looking For:
- Strong experience in customer service/support
- Confident communicator (written and verbal)
- Comfortable using Excel (filters, sorting, understanding data)
- Organised, detail-focused, and able to prioritise
- Keen to learn and grow in a more technical environment
Why This Role?
- More than just support – investigate and work with data
- Full training provided (including XML, SQL and systems)
- Great step into a more analytical/tech-focused role
- Supportive team and strong long-term career potential
Location: Cirencester area (hybrid after training – 2 days office)
This is a fantastic opportunity to join a company for the long-term and grow in line with their steady expansion. Job offer subject to security background checks. Salary to around £30k, more for the right person, plus company bonus.
Client Support Analyst in Stratton employer: Dupen Ltd
Join a dynamic and growing technology company in Cirencester, where you will be part of a supportive and collaborative team that values both customer service and data analysis. With comprehensive training provided and opportunities for career advancement in a technical environment, this role offers a unique blend of customer interaction and analytical work, making it an excellent choice for those looking to develop their skills while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Analyst in Stratton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dupen Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dupen Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Analyst in Stratton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dupen Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Dupen Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dupen Ltd!
How to prepare for a job interview at Dupen Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
