At a Glance
- Tasks: Provide exceptional customer support and collaborate on exciting projects.
- Company: Established tech company with a friendly and collaborative culture.
- Benefits: Competitive salary, hybrid work model, and full training provided.
- Other info: Opportunity for long-term growth and learning in a dynamic environment.
- Why this job: Join a growing team and make a real impact in customer support.
- Qualifications: Tech-savvy with customer service experience and strong communication skills.
This well-established Technology company is experiencing steady growth as they continue their expansion. They have an exciting new opportunity in their Customer Support team, which operates a very friendly, collaborative and open working model. The company has a very high level of employee engagement and works with a number of large UK customers. As well as daily client interaction, the team lies at the heart of a busy operation, and the job will see you interfacing with a variety of other departments. Essentially, it’s a Customer Support position that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat and phone.
Every week will be different but, on balance, the role covers:
- 30-40% Customer support work – typically email and web portal, with some phone support
- 30% Testing – changes, new releases, log work
- 30% Projects – e.g. configuring new systems for client implementation work
The company will provide full training, but they require someone who is very ‘tech savvy’ and, at the very least, has a good understanding of MS Office365 - e.g. strong Excel and Word. The desire to learn is key! You’ll learn more about Data and SQL, and XML. The company is growing and would like someone who wants to be part of their journey, a person who can really settle into this role, learn and grow with it for the long-term.
Your background: Experience of external customer service/customer support, with strong communication skills and a technical bias.
Location: To begin with (for the initial 2-3 months) this is an office-based role, while you are training and get up to speed. Going forward, the team works in a hybrid fashion, 2 days per week in the office.
Salary: £26,000 to £34,000, depending on experience. This is a fantastic opportunity to join a company for the long-term and grow in-line with their relentless expansion. Job offer subject to security background checks.
Customer Support Analyst employer: Dupen Ltd
This well-established Technology company offers a vibrant and collaborative work environment, making it an excellent employer for those seeking a meaningful career in customer support. With a strong focus on employee engagement and growth, the company provides comprehensive training and opportunities to develop technical skills, ensuring that team members can thrive as they contribute to exciting projects and client interactions. The hybrid working model allows for flexibility, promoting a healthy work-life balance while being part of a rapidly expanding organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Analyst
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your tech skills! Brush up on MS Office365, especially Excel and Word. Being tech-savvy is a must, so don’t hesitate to showcase any relevant experience during your interviews.
✨Tip Number 3
Prepare for role-specific scenarios! Think about how you would handle customer inquiries or technical issues. Having examples ready will demonstrate your problem-solving skills and customer service experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Support Analyst
Some tips for your application 🫡
Show Your Tech Savvy Side:Make sure to highlight your technical skills in your application. Since the role requires a good understanding of MS Office365 and a willingness to learn about Data, SQL, and XML, let us know how you've used these tools in the past or any relevant experience you have.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Support Analyst role. Mention your customer service experience and how it aligns with our friendly and collaborative team culture.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without unnecessary fluff. This will help us see your potential right away!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to be part of our journey!
How to prepare for a job interview at Dupen Ltd
✨Know Your Tech Stuff
Brush up on your technical knowledge, especially around MS Office365, Excel, and Word. Be ready to discuss how you've used these tools in previous roles or projects, as this will show your tech-savviness and readiness for the job.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your experience and commitment to client satisfaction.
✨Be Ready for Teamwork Questions
Since the role involves collaboration with various departments, be prepared to discuss your experience working in teams. Share examples of how you've successfully collaborated with others to achieve a common goal, highlighting your communication skills.
✨Express Your Desire to Learn
The company values a willingness to learn, so make sure to convey your enthusiasm for personal and professional growth. Talk about any relevant courses or self-study you've undertaken, especially in areas like Data, SQL, or XML, to show you're proactive about expanding your skill set.
