At a Glance
- Tasks: Provide exceptional customer support and resolve tech inquiries via email, webchat, and phone.
- Company: A growing tech company with a friendly and collaborative culture.
- Benefits: Competitive salary, full training, and hybrid working model after initial training.
- Other info: Exciting long-term career opportunities in a rapidly expanding company.
- Why this job: Join a dynamic team and grow your tech skills while making a real impact.
- Qualifications: Tech-savvy with strong communication skills and experience in customer support.
The predicted salary is between 26000 - 34000 £ per year.
Client Support – This well-established Technology company is experiencing steady growth as they continue their expansion. They have an exciting new opportunity in their Customer Support team, which operates a very friendly, collaborative and open working model. Essentially, it's a Customer Support position that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat and phone.
- 30-40% Customer support work – typically email and web portal, with some phone support
- 30% Testing – changes, new releases, log work
- 30% Projects – e.g. configuring new systems for client implementation work
The company will provide full training, but they require someone who is very 'tech savvy' and, at the very least, has a good understanding of MSOffice365 - e.g. strong Excel and Word. You'll learn more about Data and SQL, and XML.
The company is growing and would like someone who wants to be part of their journey, a person who can really settle into this role, learn and grow with it for the long-term. Experience of external customer service/customer support, with strong communication skills and a technical bias.
Location: To begin with (for the initial 2-3 months) this is an office-based role, while you are training and get up to speed. Going forward, the team works in a hybrid fashion, 2 days per week in the office.
Salary: £26,000 to £34,000, depending on experience. This is a fantastic opportunity to join a company for the long-term and grow in-line with their relentless expansion.
IT Support Analyst Remote in Cirencester employer: Dupen Ltd (Dupen Recruitment)
This well-established Technology company offers a dynamic and supportive work environment, perfect for those looking to grow their careers in IT support. With a strong emphasis on collaboration and employee development, you will receive comprehensive training and have the opportunity to work on exciting projects while enjoying a hybrid working model that promotes work-life balance. Join a team that values your contributions and is committed to your long-term success as they continue their impressive growth journey.
Contact Details:
Dupen Ltd (Dupen Recruitment) Recruitment Team
