Senior Community Manager

Our mission at Duolingo is to develop the best education in the world and make it universally available. At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

We’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come. You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.

You will own and lead the day-to-day engagement across our community channels, cultivating joy, trust, safety, and belonging through every interaction. You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.

You will…

• Own and lead day-to-day community operations.
• Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience.
• Build and maintain strong relationships with moderators, ambassadors, and superfans.
• Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone.
• Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement.
• Launch initiatives that grow participation, sentiment, and long-term community value.

Qualifications

• 8+ years of experience in community management for a consumer-facing brand, ideally at scale.
• Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
• Strong instincts for tone, voice, and the dynamics of internet culture.
• Experience managing moderators, ambassadors, creators, or similar stakeholder groups.
• A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals.
• Excellent communication skills and the ability to collaborate cross-functionally.
• Experience navigating complex community conversations and stewarding online reputation.
• Active Duolingo user.

Exceptional candidates will have

• Track record of building community programs of 1M+ members.
• Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.
• Experience with international community management or scaling programs across cultures.
• Excels at both strategic planning and hands-on execution.

Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.