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For Companies At a Glance
- Tasks: Lead community engagement and build relationships with learners and superfans.
- Company: Join Duolingo, a mission-driven company transforming global education.
- Benefits: Enjoy competitive pay, wellness support, and a vibrant work culture.
- Why this job: Shape the future of learning for millions while having fun and making an impact.
- Qualifications: 8+ years in community management with strong online engagement skills.
- Other info: Dynamic role with opportunities for creativity and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Our mission at Duolingo is to develop the best education in the world and make it universally available. At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
We’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come. You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.
You will own and lead the day-to-day engagement across our community channels. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction. You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.
You will…
- Own and lead day-to-day community operations
- Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
- Build and maintain strong relationships with moderators, ambassadors, and superfans
- Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
- Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
- Launch initiatives that grow participation, sentiment, and long-term community value
Qualifications
- 8+ years of experience in community management for a consumer-facing brand, ideally at scale.
- Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
- Strong instincts for tone, voice, and the dynamics of internet culture.
- Experience managing moderators, ambassadors, creators, or similar stakeholder groups.
- A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals.
- Excellent communication skills and the ability to collaborate cross-functionally.
- Experience navigating complex community conversations and stewarding online reputation.
- Active Duolingo user.
Exceptional candidates will have
- Track record of building community programs of 1M+ members.
- Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.
- Experience with international community management or scaling programs across cultures.
- Excels at both strategic planning and hands-on execution.
Senior Community Manager in London employer: Duolingo
Contact Detail:
Duolingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Community Manager in London
✨Tip Number 1
Get to know the company inside out! Dive into Duolingo's mission, values, and community initiatives. This way, when you chat with them, you can show off your passion and understanding of what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Community Manager role. Plus, it could give you an edge in your application!
✨Tip Number 3
Prepare for the interview by thinking about how you can bring creative ideas to the table. Jot down examples of past community management successes and how you’ve built relationships with users. Show them you’re ready to make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Community Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for community management shine through! We want to see how much you care about building connections and engaging with learners. Share your experiences that highlight your love for creating vibrant communities.
Tailor Your Application: Make sure to customise your application to fit the role of Senior Community Manager. Highlight your relevant experience and skills that align with what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our mission.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your writing. Use a tone that reflects who you are while still being professional. This helps us get a sense of your voice and how you might engage with our community.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Duolingo
✨Know Your Community
Before the interview, dive deep into Duolingo's community channels like Reddit and Discord. Familiarise yourself with the tone, voice, and current discussions happening there. This will not only show your genuine interest but also help you articulate how you can enhance engagement and build relationships.
✨Showcase Your Strategy Skills
Prepare to discuss specific strategies you've implemented in past roles that have successfully grown online communities. Be ready to share metrics or examples of how your initiatives improved engagement or sentiment. This will demonstrate your data-driven approach and strategic mindset.
✨Emphasise Collaboration
Highlight your experience working cross-functionally with teams like Product, Marketing, and Customer Support. Share examples of how you've collaborated to bring community insights into decision-making processes. This will showcase your ability to work as part of a larger team and contribute to Duolingo's mission.
✨Be Authentic and Engaging
During the interview, let your personality shine through! Duolingo values joy and belonging, so be sure to convey your passion for community management and your understanding of internet culture. Engaging with your interviewers in a friendly manner will leave a lasting impression.
