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- Tasks: Provide 1st line support for technical issues and maintain customer systems.
- Company: Duocall, a forward-thinking company in Rotherham.
- Benefits: Competitive salary, equal opportunities, and a commitment to accessibility.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and work with exciting technologies like Microsoft 365 and cloud solutions.
- Qualifications: 1-2 years in a service desk environment and a passion for tech.
The predicted salary is between 27000 - 32000 £ per year.
Duocall seeks a Customer Support Technician in Rotherham to assist with 1st line technical issues, providing support for Microsoft 365 and other applications. The role requires 1-2 years in a service desk environment and involves maintaining customer firewalls and datacentre systems. Exposed technologies include SonicWall and Meraki firewalls, Windows and Linux servers, and cloud technologies.
The position offers a salary between £27,000 and £32,000, with a commitment to equal opportunities and accessibility.
1st Line IT Engineer — MSP Support, Cloud & Networking in Rotherham employer: Duocall
Contact Detail:
Duocall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Engineer — MSP Support, Cloud & Networking in Rotherham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way, especially those related to 1st line support and the tech you’ll be working with. The more comfortable you are, the better you'll perform.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365, SonicWall, or Meraki, make sure to highlight that in conversations. Share examples of how you’ve tackled technical issues in the past to impress potential employers.
✨Tip Number 4
Apply through our website! We’re all about making the application process smooth and easy. Plus, it shows you’re genuinely interested in joining our team at Duocall. Don’t miss out!
We think you need these skills to ace 1st Line IT Engineer — MSP Support, Cloud & Networking in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a service desk environment and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft 365 and other applications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your skills can help us at Duocall. Mention specific technologies like SonicWall and Meraki firewalls to show you know your stuff.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions, especially when it comes to maintaining customer systems and firewalls.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll make sure your application gets into the right hands quickly!
How to prepare for a job interview at Duocall
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, SonicWall, and Meraki firewalls. Familiarise yourself with common issues and solutions related to these technologies, as you'll likely be asked about them during the interview.
✨Showcase Your Experience
With 1-2 years in a service desk environment, be ready to share specific examples of how you've handled technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Customer Focus
As a Customer Support Technician, your ability to communicate effectively is key. Prepare to discuss how you've provided excellent customer service in the past, and think of scenarios where you went above and beyond to help a client.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the technologies they use, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.