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- Tasks: Provide 1st line IT support and troubleshoot technical issues for diverse clients.
- Company: Join Duocall, a dynamic company supporting various sectors with innovative tech solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace a supportive environment with a commitment to equality and accessibility.
- Why this job: Be part of a team that values your input and helps businesses thrive.
- Qualifications: 1-2 years in a service desk role with strong customer service skills.
The predicted salary is between 27000 - 32000 £ per year.
Location: Rotherham
Salary: £27,000- £32,000
Duocall supports many businesses of all sizes across a range of sectors including hospitality, healthcare, retail, manufacturing and everything in between. Our aim is to be pro‑active and form a partnership with our customers to continuously add value in order for them to succeed and focus on their business.
Responsibilities
- Customer support for all 1st line technical issues
- Supporting customers with Microsoft 365, 3rd Party applications as well as other tools
- Continually research, design and implement best practices across internal and managed customer environments
- Configuration and maintenance of internal and customer firewalls, as well as other networked equipment
- Maintenance and support of datacentre and cloud systems for internal and customer usage
Technologies you will be exposed to:
- SonicWall firewall
- Ubiquiti Unifi and EdgeMAX switching and routing
- Meraki firewall and wireless
- Windows server (2008-2025) [90%] and Linux (Ubuntu/CentOS) [10%]
- Microsoft 365
- Microsoft Azure
- Nagios monitoring
Skills Required:
- At least 1 – 2 years working for a MSP in a service desk environment
- Knowledge of ticketing systems and CRM
- Good customer service skills
- Microsoft 365
- Networks – Routing, switching and wireless deployment, ideally in a managed services setting
- Stateful firewall configuration and network access control policy
- Site-to-site and point-to-site VPNs
- WAN and LAN technologies (eg PPP, Static, DHCP)
- Network protocols (DNS, SMTP, HTTP etc.)
Preferred knowledge and/or experience
- APIs, scripting and automation
- Windows desktop and windows server
- SQL databases
- Azure or other cloud technology
- Virtualization technologies (HyperV and VMware)
- SDN technologies (eg Unifi or Meraki)
- Physical network technologies – ethernet, fibre, patching, racking etc.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
1st Line IT Engineer in Rotherham employer: Duocall
Contact Detail:
Duocall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Engineer in Rotherham
✨Tip Number 1
Get to know the company! Research Duocall and understand their values and the sectors they support. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on Microsoft 365, networking basics, and any other technologies mentioned in the job description. Being able to discuss these confidently will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about joining the Duocall team.
We think you need these skills to ace 1st Line IT Engineer in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Engineer role. Highlight your experience with Microsoft 365, ticketing systems, and any relevant customer service skills. We want to see how you can add value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a bit of personality!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical know-how! Mention your experience with firewalls, networking, and any cloud technologies you've worked with. We’re keen to see how you can contribute to our tech stack.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Duocall
✨Know Your Tech
Brush up on your knowledge of the technologies mentioned in the job description, like Microsoft 365 and firewalls. Be ready to discuss how you've used these tools in past roles or projects.
✨Customer Service Focus
Since this role involves customer support, think of examples where you've provided excellent service. Prepare to share specific situations where you resolved issues effectively and kept customers happy.
✨Show Your Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting technical issues, as this will demonstrate your analytical skills.
✨Ask Insightful Questions
Prepare a few questions about the company’s approach to customer support and their tech stack. This shows your interest in the role and helps you gauge if it's the right fit for you.