Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly technical support and solve customer issues across various platforms.
- Company: Join DuoCall, a dynamic MSP supporting diverse businesses.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Exciting exposure to cutting-edge technologies and a supportive team.
- Why this job: Kickstart your tech career while making a real difference for customers.
- Qualifications: 1-2 years in a service desk environment with knowledge of Microsoft 365.
The predicted salary is between 25000 - 35000 £ per year.
As a 1st Line Service & Support Engineer at DuoCall MSP, you’ll be the first point of contact for customers, delivering friendly, effective technical support across a range of platforms and environments. Based full time at our Head Office in Rotherham, this role is ideal for someone passionate about customer service, problem‑solving and building strong technical foundations within an MSP environment.
About us: DuoCall supports many businesses of all sizes across a range of sectors including hospitality, healthcare, retail, manufacturing and everything in between. Our aim is to be pro‑active and form a partnership with our customers to continuously add value in order for them to succeed and focus on their business.
Technologies you will be exposed to:
- SonicWall firewall
- Ubiquiti Unifi and EdgeMAX switching and routing
- Meraki firewall and wireless
- Windows server (2008-2025) [90%] and Linux (Ubuntu/CentOS) [10%]
- Microsoft 365
Key responsibilities:
- Customer support for all 1st line technical issues
- Supporting customers with Microsoft 365, 3rd Party applications as well as other tools
- Continually research, design and implement best practices across internal and managed customer environments
- Configuration and maintenance of internal and customer firewalls, as well as other networked equipment
- Maintenance and support of datacentre and cloud systems for internal and customer usage
Required skills:
- At least 1 – 2 years working for a MSP in a service desk environment
- Knowledge of ticketing systems and CRM
- Microsoft 365
- Networks – Routing, switching and wireless deployment, ideally in a managed services setting
- Stateful firewall configuration and network access control policy
- Site-to-site and point-to-site VPNs
- WAN and LAN technologies (eg PPP, Static, DHCP)
Preferred knowledge and/or experience:
- APIs, scripting and automation
- Windows desktop and windows server
- SQL databases
- Azure or other cloud technology
- Virtualization technologies (HyperV and VMware)
- SDN technologies (eg Unifi or Meraki)
- Physical network technologies – ethernet, fibre, patching, racking etc.
Interested in this role? Contact our team!
1st Line Service & Support Engineer in Rotherham employer: DuoCall Communications Ltd.
Contact Detail:
DuoCall Communications Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service & Support Engineer in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DuoCall. Understand their services and the tech they use. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a 1st Line Service & Support Engineer, you'll be tackling customer issues head-on. Try some mock scenarios or common tech problems to get comfortable with explaining your thought process and solutions.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped customers in the past. Highlight your friendly approach and how you’ve turned tricky situations into positive experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the DuoCall family!
We think you need these skills to ace 1st Line Service & Support Engineer in Rotherham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond to solve problems or support users in the past. We love candidates who genuinely care about making a difference!
Highlight Relevant Experience: Make sure to mention any previous experience you have in a service desk environment, especially within an MSP. Talk about the technologies you've worked with, like Microsoft 365 or firewalls, so we can see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, so don’t be afraid to show off your communication skills!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DuoCall!
How to prepare for a job interview at DuoCall Communications Ltd.
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, like SonicWall firewalls and Microsoft 365. Brush up on your knowledge of routing, switching, and VPNs, as these are crucial for the role.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for customers, prepare examples of how you've successfully handled customer queries or technical issues in the past. Highlight your problem-solving abilities and your passion for helping others.
✨Research DuoCall
Take some time to learn about DuoCall and its services. Understanding their approach to customer partnerships and the sectors they support will help you align your answers with their values during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their team culture or opportunities for professional development.