At a Glance
- Tasks: Coordinate service requests and schedule engineers to ensure smooth operations.
- Company: A growing business in Peterborough with a focus on outstanding customer service.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the backbone of operations and make a real difference in customer satisfaction.
- Qualifications: Experience in service coordination or scheduling is a plus.
The predicted salary is between 34000 - 34000 £ per year.
Service Desk Controller Location : Peterborough Salary : £34,000 per annum Contract : Full-Time | Permanent
Hours: Monday - Friday | 40 Hours Per Week (7:30am - 5:00pm on a rota basis) Hybrid Working - Work from Home 1 Day Per Week After Successful Probation Are you an organised, proactive individual who thrives in a fast-paced environment Do you enjoy coordinating people, solving problems and delivering outstanding customer service Our client, a well-established and growing business based in Peterborough, is looking to recruit an experienced Service Desk Controller to become a key member of their busy operations team.
This is an excellent opportunity for someone with experience in service coordination, engineer scheduling or planning who enjoys keeping things running smoothly and ensuring customers receive a first-class service.
The Role As a Service Desk Controller, you'll be at the heart of the operation, ensuring engineers are scheduled efficiently, customers are kept informed, and service requests are managed from initial enquiry through to completion.
Working closely with engineers, customers and internal teams, you'll play a vital role in maintaining high service standards while helping the business deliver an exceptional customer experience.
Key Responsibilities Act as the first point of contact for cust...
Service Desk Controller in Peterborough employer: Dunwall
Join an award-winning SaaS business in Glasgow that champions innovation and efficiency, offering a dynamic work culture where your contributions are valued from day one. With a focus on employee growth, you'll have the chance to develop your commercial skills and influence key financial processes within a high-growth environment. Enjoy the benefits of hybrid working, competitive remuneration, and the opportunity to make a meaningful impact in a thriving technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Controller in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dunwall. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dunwall before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Controller in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dunwall:Your cover letter is your chance to shine! Tell us why you want to work at Dunwall specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dunwall!
How to prepare for a job interview at Dunwall
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
