At a Glance
- Tasks: Lead a dynamic team in managing service operations and ensuring top-notch customer satisfaction.
- Company: Join a family-run business with a stellar reputation in materials handling across Scotland.
- Benefits: Enjoy a competitive salary, pension scheme, generous leave, and career development opportunities.
- Other info: Be part of a supportive environment with excellent long-term career prospects.
- Why this job: Take ownership of a busy service department and make a real impact in a growing company.
- Qualifications: Experience in service management and strong leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Location: Blackburn, West Lothian
Salary: £50,000 Basic + Pension + Death in Service + Long-Term Career Development
Dunwall are working on behalf of a well-established, family-run materials handling business with an excellent reputation across Scotland. This is an excellent opportunity for an experienced Service Manager, Workshop Manager or Aftersales Manager looking to take ownership of a busy service operation within a stable and growing business. Our client specialises in forklift sales, servicing, repairs, hire and materials handling solutions and has built a strong reputation for delivering exceptional service to customers across Scotland.
What's on Offer
- £50,000 basic salary (reviewed annually)
- Monday to Friday working hours
- Company pension scheme
- Death in Service benefit
- 25 days annual leave plus 9 public holidays
- Company mobile phone provided
- Company workwear supplied
- Stable, supportive working environment
- Long-term career prospects within a growing business
- Opportunity to play a key role within the senior operational team
The Role
As Automotive Service and Workshop Manager, you will take responsibility for the day-to-day running of the service department, managing a team of 8 field service engineers alongside workshop activities at the company's depot. You will coordinate servicing, maintenance, repairs and breakdown activities, ensuring engineers are deployed efficiently while maintaining excellent levels of customer service. The role will involve regular communication with customers, engineers, suppliers and internal departments, ensuring work is completed safely, efficiently and to a high standard. You will also oversee the maintenance and availability of the company's hire fleet, workshop operations, health & safety compliance and overall service performance. Reporting directly to the Operations Director, this position offers a high level of responsibility and autonomy within a respected and growing business.
Managers Considered From Backgrounds Including:
- Forklift & Materials Handling
- Plant & Construction Equipment
- Agricultural Machinery
- HGV & Commercial Vehicles
- Automotive Aftersales & Service Operations
- Heavy Equipment & Industrial Machinery
- Fleet Maintenance & Engineering Services
We're Looking For
- Previous experience in a Service Manager, Workshop Manager or Aftersales Management role
- Experience managing engineers, technicians or workshop teams
- Strong planning, scheduling and organisational skills
- Ability to prioritise workloads and manage customer expectations
- Good commercial awareness and problem-solving ability
- Knowledge of workshop health & safety requirements
- Strong communication and leadership skills
Interested
If you're an experienced Service Manager looking for a long-term opportunity with a respected and supportive business, we'd like to hear from you. Apply now with your CV or contact Dunwall for a confidential discussion.
Automotive Service and Workshop Manager in London employer: Dunwall
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