At a Glance
- Tasks: Coordinate engineers, manage service requests, and ensure outstanding customer service.
- Company: A growing business in Peterborough with a supportive and collaborative culture.
- Benefits: Competitive salary, hybrid working, and ongoing training opportunities.
- Other info: Enjoy a stable career with no weekend work and excellent growth potential.
- Why this job: Be the key player in delivering exceptional customer experiences in a dynamic environment.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 34000 - 34000 £ per year.
Service Desk Controller
Hours
- Monday – Friday | 40 Hours Per Week (7:30am – 5:00pm on a rota basis)
- Hybrid Working – Work from Home 1 Day Per Week After Successful Probation
Are you an organised, proactive individual who thrives in a fast-paced environment Do you enjoy coordinating people, solving problems and delivering outstanding customer service
Our client, a well-established and growing business based in Peterborough, is looking to recruit an experienced Service Desk Controller to become a key member of their busy operations team.
This is an excellent opportunity for someone with experience in service coordination, engineer scheduling or planning who enjoys keeping things running smoothly and ensuring customers receive a first-class service.
The Role
As a Service Desk Controller, you'll be at the heart of the operation, ensuring engineers are scheduled efficiently, customers are kept informed, and service requests are managed from initial enquiry through to completion.
Working closely with engineers, customers and internal teams, you'll play a vital role in maintaining high service standards while helping the business deliver an exceptional customer experience.
Key Responsibilities
- Act as the first point of contact for customer enquiries via telephone and email.
- Schedule and coordinate field engineers to maximise efficiency.
- Manage reactive breakdowns, planned maintenance visits and emergency call-outs.
- Coordinate parts ordering and ensure engineers have everything required to complete jobs.
- Raise quotations and invoices accurately and in a timely manner.
- Maintain accurate service records and job updates within the internal system.
- Monitor outstanding jobs and keep customers informed throughout the process.
- Follow up quotations and support the wider team in delivering excellent customer service.
About You
To be successful in this role, you'll ideally have
- Previous experience within a Service Desk, Service Coordinator, Scheduler, Planner or Workshop Controller position.
- Experience scheduling engineers or coordinating field-based teams.
- Excellent organisational skills with the ability to manage multiple priorities simultaneously.
- Strong communication skills and confidence dealing with customers over the phone and via email.
- Good IT skills and experience using CRM or scheduling systems.
- A calm, positive and professional approach, even in a busy environment.
- Excellent attention to detail and a genuine commitment to delivering outstanding customer service.
- What's on Offer
- Permanent, full-time position.
- Hybrid working – one day working from home each week after probation.
- Monday to Friday working – no weekend work.
- Join a supportive, friendly and collaborative team.
- Stable and growing business with long-term career opportunities.
- Ongoing training and development.
If you're an organised coordinator who enjoys working in a fast-moving environment and takes pride in delivering an excellent customer experience, we'd love to hear from you.
Click on “APPLY” today!
Service Desk Controller in Peterborough employer: Dunwall Careers
Join a well-established engineering business in County Durham as a Mechanical Fitter, where your skills will be valued in a stable and supportive work environment. Enjoy competitive pay, regular overtime, and the opportunity to work on a diverse range of machinery while benefiting from a culture that prioritises employee growth and development. With a focus on quality and safety, this role offers a chance to enhance your career in a hands-on position within a respected team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Controller in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dunwall Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dunwall Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Controller in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dunwall Careers:Your cover letter is your chance to shine! Tell us why you want to work at Dunwall Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dunwall Careers!
How to prepare for a job interview at Dunwall Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
