Operations Manager in Glasgow

Location: Based in the Glasgow area

Salary: £55,000 - £65,000 per annum

Contract: Full time, Permanent

We are one of Scotland's fastest-growing commercial property investment and management companies. We operate 30+ sites across Scotland, managing over 1 million sq. ft. of flexible workspace and self-storage facilities.

With substantial investment planned across our existing estate and several new developments in the pipeline, this is an exciting time to join us. We support a diverse customer base ranging from everyday consumers and start-ups to established SMEs, and we take pride in delivering exceptional service, high-quality facilities, and a seamless customer experience.

The Role - Operations Manager:

Reporting to the Sales Director, the Operations Manager will oversee and optimise daily operations across multiple Storage Vault and CoVault sites. You will drive site performance, maximise revenue opportunities, and ensure we maintain high standards across our growing estate.

In this pivotal role, you will directly line-manage the Maintenance and Marketing teams, collaborate closely with our Development team on new site handovers, and ensure operational consistency as we scale. You'll set clear expectations, complete performance evaluations, and build a strong, engaged team to deliver exceptional results.

As our Operations Manager you will:

• Oversee all operational activities and processes, ensuring efficiency, productivity, and quality
• Identify opportunities to improve processes and operational performance
• Lead on new projects in partnership with the Development team, ensuring timely delivery and communication
• Ensure the business's online functionality supports strong lead generation for the Sales team
• Coach, mentor and develop team members to foster a high-performing, positive working environment
• Lead a performance-driven culture by setting and driving quarterly objectives
• Monitor market trends to inform operational and commercial strategy
• Develop your team to deliver outstanding customer service with contractors, suppliers and partners
• Maintain consistent internal standards and professional site presentation across the estate
• Promote and uphold the company's culture and values across all sites
• Take ownership of Health & Safety compliance, ensuring timely checks and safe working environments
• Manage customer relations issues effectively to protect the business and brand reputation
• Maintain strong competitor and industry awareness, using insights to guide decisions
• Share best practice and support colleagues across the wider team
• Work closely with the Finance team to ensure accurate budgeting and cost control

In order to be successful in this role you must have:

• Minimum 3 years' project management experience
• Minimum 3 years' experience working with external contractors, with strong industry contacts
• Minimum 2 years' line management experience
• Proven experience managing multi-site operations (desirable but not essential)
• Strong commercial awareness and an eye for opportunities to improve revenue or reduce costs
• A natural leader who thrives on taking full ownership and driving performance
• Excellent communication skills, able to build strong relationships at all levels
• Highly organised, self-motivated, and comfortable managing competing priorities
• A proactive approach, always looking for ways to innovate and enhance operational performance

Why Join Us:

• Be part of a rapidly expanding business with exciting growth plans
• Work in a role where you can have real impact on strategy, performance, and culture
• Lead teams across diverse and dynamic locations
• Join a collaborative, forward-thinking senior management team
• Opportunities for long-term progression as the business continues to scale

If you're an ambitious operations professional who thrives in a fast-paced environment and wants to help drive growth at one of Scotland's most exciting commercial property companies, we'd love to hear from you!