At a Glance
- Tasks: Support patients by directing them to the right services and managing enquiries.
- Company: Join the friendly team at Dunsville Medical Centre, a well-established GP practice.
- Benefits: Flexible zero hours contract with competitive pay and potential for higher rates on Saturdays.
- Other info: Enjoy a supportive work environment focused on teamwork and staff wellbeing.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 12 - 16 £ per hour.
We have an exciting opportunity for the right person to join our amazing reception / care navigation team at Dunsville Medical Centre. This role is for a zero hours contract, there would be no contractual hours and staff would be offered shifts to cover absence as and when required with no obligation to work shifts that did not suit.
Main duties of the job:
- Our reception / care navigators take calls and online requests from patients. The patients are then directed to the most appropriate clinician or alternative service.
- They also deal with prescription requests and other enquiries, both on the telephone and over the counter.
We are looking for a staff member who has exceptional interpersonal skills and is able to deal with challenging circumstances calmly and efficiently.
About us:
Dunsville Medical Centre is a well-established GP practice in North East Doncaster. We have a stable patient base of around 7000. We have a very good relationship with our patients and the wider health community. We are open Monday to Friday and provide extended access to patients across our area on Saturdays.
Job responsibilities:
An exciting opportunity has arisen to join the reception and care navigation team at Dunsville Medical Centre, Doncaster, on a zero hours (as and when) basis. This flexible role is ideal for individuals who wish to work occasional shifts, supporting the practice during busy periods, sickness, annual leave or other staffing pressures.
You will provide face-to-face and telephone support to our patients, working alongside our friendly reception, administrative and clinical teams to ensure patients receive the best possible experience.
Main Duties of the Job:
- Providing care navigation, including assisting patients to access the most appropriate service.
- Booking appointments, managing triage requests and guiding patients through practice processes.
- Processing repeat prescription requests and handling general patient enquiries.
- Carrying out general office and administrative duties, including filing, photocopying, scanning and dealing with incoming correspondence.
- Supporting the wider reception and clinical team to ensure smooth day-to-day running of the practice.
This is a zero hours position, meaning shifts are offered based on practice need, and there is no obligation for either the practice or the postholder to commit to set weekly hours.
About the Organisation:
Dunsville Medical Centre is a long established, busy GP practice providing high quality care to our local community. Our team works hard to maintain excellent patient service, whilst supporting one another in a positive, friendly, and collaborative working environment.
We place strong emphasis on staff wellbeing, teamwork and professional support, ensuring every team member feels valued and able to contribute to the smooth running of the practice.
Interested?
We welcome applications from individuals with strong communication skills, excellent customer service experience, and the ability to remain organised in a busy environment.
For an informal discussion or to find out more about the role, please contact the surgery.
Person Specification:
Experience in a healthcare reception role.
Qualifications:
- Good general standard of education.
- Basic IT literacy e.g. use of email, electronic records, scanning.
- Experience in a customer facing or administrative role.
- Experience dealing with the public in a busy environment.
- Experience using computers and handling information accurately.
- Ability to communicate clearly and professionally, both face-to-face and over the telephone.
- Ability to stay calm, organised and polite under pressure.
- Good attention to detail, especially when handling patient information.
- Ability to work flexibly as part of a team, responding to changing workload and practice needs.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.65 an hour. Potential for Saturdays at higher rate.
Care Navigator (Receptionist) in Doncaster employer: Dunsville Medical Centre
Dunsville Medical Centre is an exceptional employer that prioritises staff wellbeing and fosters a collaborative work culture. With a focus on professional support and flexible working arrangements, our reception and care navigation team plays a vital role in delivering high-quality patient care to the local community. Join us for a rewarding experience where your contributions are valued and you can grow alongside a dedicated team in a friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator (Receptionist) in Doncaster
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Care Navigator (Receptionist) in Doncaster
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Dunsville Medical Centre, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Dunsville Medical Centre
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Dunsville Medical Centre.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Dunsville Medical Centre.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Dunsville Medical Centre can really resonate with interviewers and show your commitment to the field.
