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- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join Dunston Hall Hotel, a stunning 4-star resort with a vibrant atmosphere.
- Benefits: Enjoy free gym membership, discounts on golf, and support for your professional growth.
- Other info: Dynamic work environment with opportunities for personal and career development.
- Why this job: Make a real difference in guest experiences while working in a beautiful setting.
- Qualifications: Passion for customer service and experience in a people-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
Benefits:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND... much, much more!
Responsibilities:
- You will be the first impression a guest will have upon arriving at the hotel; you’ll greet guests, assign rooms, take payments and perform general administrative duties.
- Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Qualifications:
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4*, 166‑bedroom property. The hotel offers beautiful garden views with an 18‑hole golf course and dining options that include the Brasserie restaurant, Bunkers bar and a terrace bar, providing afternoon tea as well as private dining and meeting and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa. The QHotels Collection is proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Norwich employer: Dunston Hall - Reception and Nights
Contact Detail:
Dunston Hall - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dunston Hall Hotel and The QHotels Collection. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your passion for customer service and showcase your conflict resolution skills, which are key for a receptionist role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Receptionist in Norwich
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to make guests feel welcome and valued in previous roles.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to the Receptionist role by including relevant experience and skills that match the job description. We appreciate when applicants take the time to connect their background with what we’re looking for.
Be Professional Yet Friendly: Your written application should reflect the friendly and professional vibe we aim for at Dunston Hall. Use a warm tone while maintaining professionalism to show us you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Dunston Hall - Reception and Nights
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the hotel’s focus on guest satisfaction.
✨Prepare for Common Scenarios
Think about potential guest enquiries or complaints you might face as a receptionist. Prepare responses that demonstrate your conflict resolution skills and ability to remain calm under pressure. Practising these scenarios can help you feel more confident.
✨Demonstrate Your Organisational Skills
Since the role involves multitasking and managing various administrative duties, be ready to discuss how you prioritise tasks. You could mention tools or methods you use to stay organised, which will show that you can handle the demands of the job.
✨Research the Hotel and Its Values
Familiarise yourself with Dunston Hall Hotel and The QHotels Collection. Understanding their values, such as commitment to diversity and sustainability, will allow you to align your answers with what they stand for, making you a more appealing candidate.