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- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Dunston Hall Hotel, Spa & Golf Resort - a stunning 4-star property.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Join a diverse team committed to inclusion and career growth.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must have a courteous attitude and conflict resolution experience.
The predicted salary is between 1300 - 1600 £ per month.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4*, 166‑bedroom property. Our hotel has beautiful garden views with an 18‑hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist in Norwich employer: Dunston Hall - Reception and Nights
Contact Detail:
Dunston Hall - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Norwich
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Dunston Hall Hotel and its facilities. Knowing about the gym, spa, and dining options will show that you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve conflicts or handle guest complaints. Role-playing these situations with a friend can help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Dunston Hall. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the perks we offer, like discounts and training opportunities, right from the start!
We think you need these skills to ace Night Receptionist in Norwich
Some tips for your application 🫡
Show Your Night Owl Side: Since you're applying for a Night Receptionist role, let us know why you thrive during the night! Share any relevant experiences that highlight your ability to manage tasks independently and keep things running smoothly while others are asleep.
Customer Service is Key: We love candidates who can deliver outstanding customer service. Make sure to include examples of how you've gone above and beyond for guests in previous roles. This will show us that you have the passion and skills we’re looking for!
Be Professional and Friendly: In your application, convey a courteous and pleasant attitude. We want to see that you understand the importance of making guests feel welcome and valued, even during the quiet hours of the night.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dunston Hall - Reception and Nights
✨Know the Night Shift
Familiarise yourself with the unique challenges and responsibilities of a night receptionist. Understand how to manage guest check-ins and check-outs during quieter hours, and be prepared to discuss your strategies for maintaining a welcoming atmosphere even when it's late.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you resolved conflicts or handled complaints effectively, as this will demonstrate your ability to keep guests satisfied, which is crucial for this position.
✨Research the Hotel and Its Amenities
Get to know Dunston Hall Hotel, Spa & Golf Resort inside out. Be ready to talk about its facilities, like the gym and spa, and how you can enhance the guest experience by promoting these amenities during your shift.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult guest or managing multiple tasks at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.