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- Tasks: Create unforgettable guest experiences from check-in to upselling services.
- Company: Dunston Hall, a vibrant hotel in Norwich with a focus on exceptional service.
- Benefits: Enjoy health club membership and discounts across the QHotels Collection.
- Other info: Perfect for those who love hospitality and want to grow in a supportive environment.
- Why this job: Join a dynamic team and make every guest's stay memorable.
- Qualifications: Experience in administration, strong time-management, and problem-solving skills.
The predicted salary is between 20000 - 25000 £ per year.
Dunston Hall - Reception and Nights in Norwich seeks a front-of-house support staff member dedicated to providing exceptional guest service. The role involves coordinating guest experiences from initial reservations to check-ins, managing requests, and exploring upsell opportunities.
Candidates should possess administration experience, excellent time-management skills, and a knack for problem-solving.
The position offers various perks including health club membership and discounts across the QHotels Collection.
Guest Experience Coordinator — Front of House & Upsell in Norwich employer: Dunston Hall - Reception and Nights
Contact Detail:
Dunston Hall - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Coordinator — Front of House & Upsell in Norwich
✨Tip Number 1
Get to know the company! Research Dunston Hall and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your guest service scenarios. Think about how you'd handle different situations that might come up at the front desk. This will help you feel more confident when discussing your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the application process and what it’s really like to work at Dunston Hall.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Experience Coordinator — Front of House & Upsell in Norwich
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for providing exceptional guest service shine through. We want to see how you can make a difference in our guests' experiences right from the start!
Highlight Relevant Skills: Make sure to showcase your administration experience and time-management skills in your application. We’re looking for candidates who can juggle multiple tasks while keeping a smile on their face!
Be Problem-Solving Savvy: Don’t forget to mention any past experiences where you’ve successfully solved problems or managed requests. We love candidates who can think on their feet and handle challenges with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dunston Hall - Reception and Nights
✨Know the Company Inside Out
Before your interview, take some time to research Dunston Hall and its values. Understand their approach to guest service and how they manage front-of-house operations. This will not only show your enthusiasm but also help you tailor your answers to align with their expectations.
✨Showcase Your Administration Skills
Since the role requires strong administration experience, be ready to discuss specific examples from your past roles. Highlight how you've managed bookings, handled requests, or improved processes. Use metrics if possible to demonstrate your impact!
✨Demonstrate Problem-Solving Abilities
Prepare to share scenarios where you've successfully resolved guest issues or improved their experience. Think of a couple of stories that showcase your quick thinking and ability to stay calm under pressure—these are key traits for a Guest Experience Coordinator.
✨Upselling Techniques Matter
As upselling is part of the role, brush up on effective upselling techniques. Be ready to discuss how you would identify opportunities to enhance guest experiences while increasing revenue. Showing that you understand the balance between guest satisfaction and business goals will set you apart.