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- Tasks: Coordinate guest experiences and support the front of house team.
- Company: Join The QHotels Collection, a leader in hospitality with a focus on inclusivity.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Empowering workplace committed to diversity and sustainability.
- Why this job: Be part of a dynamic team that values outstanding guest service and personal growth.
- Qualifications: Experience in administration or hotel roles, confidence in upselling, and strong time-management skills.
The predicted salary is between 12 - 12 £ per hour.
Do you pride yourself on providing outstanding guest service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
Supporting the front of house team in the coordination and sales of the guest experience from initial reservation through to arrival and everything in between. Dealing with all direct and third‑party guest requests as well as completing daily checks on all reservations, identifying any potential upsell opportunities.
Is this the role for me?
- Experience in an administration role or within a hotel front‑of‑house role
- Confidence to upsell
- Good time‑management and multi‑tasking skills
- Ability to problem solve
Empowering and inclusive workplace:
The QHotels Collection is a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know. All of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism. The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
Front of House Co-ordinator in Norwich employer: Dunston Hall - Reception and Nights
Contact Detail:
Dunston Hall - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out The QHotels Collection's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about outstanding guest service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your upselling skills! Prepare a few ideas on how you could enhance the guest experience through upselling. This will demonstrate your confidence and creativity, which are key for the Front of House Co-ordinator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Front of House Co-ordinator in Norwich
Some tips for your application 🫡
Show Off Your People Skills: Since this role is all about outstanding guest service, make sure to highlight your people skills in your application. Share specific examples of how you've made guests feel welcome and valued in previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Front of House Co-ordinator role. We love seeing candidates who take the extra step!
Highlight Your Problem-Solving Abilities: Problem-solving is key in this role, so be sure to mention any relevant experiences where you’ve successfully resolved issues or improved processes. This will show us you can handle the fast-paced environment of front-of-house work.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into our hands directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Dunston Hall - Reception and Nights
✨Know Your Guest Service Basics
Make sure you brush up on the fundamentals of outstanding guest service. Think about your past experiences and be ready to share specific examples of how you've gone above and beyond for guests. This will show that you truly understand what it means to provide exceptional service.
✨Show Off Your People Skills
As a Front of House Co-ordinator, being a people person is key. During the interview, demonstrate your ability to connect with others. Practice active listening and engage with the interviewer by asking questions about their experiences in the role. This will highlight your natural affinity for building relationships.
✨Prepare for Upselling Scenarios
Since upselling is part of the job, think of creative ways to enhance the guest experience. Prepare a few scenarios where you successfully upsold a product or service in the past. This will not only showcase your confidence but also your understanding of how to maximise guest satisfaction.
✨Time Management and Problem Solving
Be ready to discuss how you manage your time effectively and handle multiple tasks. Think of examples where you’ve solved problems under pressure. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.