At a Glance
- Tasks: Greet guests, manage bookings, and ensure a fantastic stay for everyone.
- Company: Dunston Hall Hotel, Spa - a vibrant place to work and grow.
- Benefits: Free health club membership and a supportive team environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join us to enhance guest experiences and develop your customer service skills.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
You’ll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Qualifications
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Curious to find out more? Dunston Hall Hotel, Spa
Receptionist in Norfolk employer: Dunston Hall - Reception and Nights
Dunston Hall Hotel, Spa is an exceptional employer that prioritises outstanding customer service and employee satisfaction. With a vibrant work culture that encourages personal growth and development, employees benefit from a free health club membership and the opportunity to engage with guests in a dynamic environment. Join us to be part of a team that values your contributions and fosters a supportive atmosphere for career advancement.
Contact Details:
Dunston Hall - Reception and Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Norfolk
✨Tip Number 1
Make sure to showcase your people skills during the interview. We all know that being a receptionist is all about connecting with guests, so share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 2
Prepare for common interview questions related to conflict resolution. We want you to demonstrate how you handle tricky situations with grace and professionalism, so think of a few scenarios where you’ve successfully resolved issues.
✨Tip Number 3
Don’t forget to ask questions! We love when candidates show curiosity about the role and the company. Prepare a couple of thoughtful questions about the hotel or the team to show you’re genuinely interested.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are ready to deliver outstanding customer service.
We think you need these skills to ace Receptionist in Norfolk
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in previous roles.
Highlight Your People Skills:As a receptionist, being a people person is key. Make sure to mention any experience you have in customer-facing roles and how you’ve built rapport with guests or clients. We love a friendly vibe!
Demonstrate Your Conflict Resolution Skills:We all know that things can get a bit tricky sometimes. If you've handled complaints or difficult situations before, share those stories! It shows us you can keep your cool under pressure.
Keep It Organised and Professional:Your application is your first impression, so make it count! Keep your writing clear and organised, and don’t forget to proofread. We want to see your attention to detail right from the start. And remember, apply through our website for the best chance!
How to prepare for a job interview at Dunston Hall - Reception and Nights
✨Show Your Passion for Customer Service
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction. This will demonstrate that you genuinely care about providing an outstanding experience.
✨Prepare for Common Scenarios
Think about potential situations you might face as a receptionist, such as handling complaints or managing multiple tasks at once. Prepare responses that showcase your conflict resolution skills and ability to stay calm under pressure. Practising these scenarios can help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
Since the role requires strong time management and organisational skills, be ready to discuss how you prioritise tasks and manage your time effectively. You could mention tools or methods you use to stay organised, which will show that you’re proactive and capable of handling the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you determine if the company culture aligns with your values.
