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- Tasks: Lead night operations and ensure top-notch guest experiences at a premier hotel.
- Company: A vibrant hotel and resort in Norwich with a focus on diversity and inclusion.
- Benefits: Free health club membership, discounts on golf, and support for training.
- Why this job: Join a committed team and make a real difference in guest satisfaction.
- Qualifications: Experience in front office or reception and strong people management skills.
- Other info: Enjoy a dynamic working environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A premier hotel and resort in Norwich is seeking a dedicated professional to manage night operations, ensuring exceptional guest service and smooth hotel functions. The role requires experience in front office or reception settings, alongside strong people management skills.
Benefits include free health club membership, discounts across golf, and support for training and qualifications. Join a committed team where diversity and inclusion are valued, and enjoy a vibrant working environment.
Overnight Operations Leader - Guest Experience in Norwich employer: Dunston Hall Hotel, Spa & Golf Resort
Contact Detail:
Dunston Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Operations Leader - Guest Experience in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels or resorts. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your people management skills and how you've made guests feel special.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. You never know what opportunities might pop up!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace Overnight Operations Leader - Guest Experience in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front office or reception settings. We want to see how your skills align with the role of Overnight Operations Leader, so don’t be shy about showcasing your people management abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for guest service and how you can contribute to our vibrant working environment. We love seeing personality, so let us know what makes you tick!
Showcase Your Experience: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage night operations effectively. We’re looking for examples that show how you’ve ensured exceptional guest experiences in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Dunston Hall Hotel, Spa & Golf Resort
✨Know Your Guest Experience
Make sure you understand what exceptional guest service looks like. Research the hotel’s values and think about how you can contribute to creating a welcoming atmosphere. Be ready to share examples from your past experiences that highlight your commitment to guest satisfaction.
✨Showcase Your People Management Skills
As an Overnight Operations Leader, you'll be managing a team. Prepare to discuss your leadership style and how you handle conflicts or motivate staff. Think of specific situations where you've successfully led a team or improved morale.
✨Familiarise Yourself with Night Operations
Since this role focuses on night operations, brush up on the unique challenges that come with managing a hotel at night. Be prepared to discuss how you would handle emergencies or unexpected situations during the night shift.
✨Emphasise Your Commitment to Diversity and Inclusion
This hotel values diversity and inclusion, so be ready to talk about how you’ve fostered an inclusive environment in previous roles. Share your thoughts on the importance of diversity in the workplace and how it enhances guest experience.
