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- Tasks: Ensure smooth hotel operations overnight while delivering top-notch guest service.
- Company: Join the vibrant Dunston Hall Hotel, Spa & Golf Resort in Norwich.
- Benefits: Enjoy free gym membership, discounts, training support, and more perks.
- Why this job: Be part of a dynamic team making guests feel at home.
- Qualifications: Experience in front office roles and a passion for customer service.
- Other info: Diversity and inclusion are at our core; we welcome everyone!
The predicted salary is between 24000 - 36000 £ per year.
Do you pride yourself on providing outstanding guest service?
Benefits
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
Responsibilities
You will ensure that the hotel operation runs smoothly and efficiently overnight. Carrying out night audits and duty management duties whilst ensuring that all guests receive the highest standards of guest service.
Is this the role for me? / Requirements
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
About the hotel
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection and Equality
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Manager in Norwich employer: Dunston Hall Hotel, Spa & Golf Resort
Contact Detail:
Dunston Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research the hotel! Familiarise yourself with Dunston Hall Hotel, Spa & Golf Resort and its offerings. Knowing the ins and outs of the place will impress your interviewers and show that you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining The QHotels Collection family!
We think you need these skills to ace Night Manager in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you've gone above and beyond for guests in previous roles, so share those stories!
Tailor Your Experience: When writing your application, tailor it to reflect your experience in front office or reception roles. We’re looking for people management experience, so don’t forget to mention any relevant leadership roles you've had.
Be Authentic: Let your personality shine through in your written application. We value authenticity, so be yourself and show us why you’re passionate about providing top-notch guest service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dunston Hall Hotel, Spa & Golf Resort
✨Know Your Guest Service Basics
As a Night Manager, outstanding guest service is key. Brush up on common guest queries and how to handle them. Think about scenarios where you went above and beyond for a guest and be ready to share those stories.
✨Familiarise Yourself with the Hotel
Get to know Dunston Hall Hotel, Spa & Golf Resort inside out. Research its facilities, dining options, and any unique features. This will show your genuine interest in the role and help you answer questions more confidently.
✨Highlight Your People Management Skills
Since this role involves people management, prepare examples of how you've successfully led a team or resolved conflicts. Be specific about your approach and the positive outcomes that resulted from your actions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
