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- Tasks: Coordinate guest experiences and support the front of house team.
- Company: Join a vibrant hotel with stunning views and a commitment to diversity.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Work in a beautiful setting with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and enhance guest experiences every day.
- Qualifications: Experience in administration or hospitality, plus strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? Supporting the front of house team in the co-ordination and sales of the guest experience from initial reservation through to arrival and everything in-between! Dealing with all direct and third-party guest requests as well as completing daily checks on all reservations, identifying any potential upselling opportunities.
Is this the role for me?
- Experience in an administration role or within a hotel front of house role
- Confidence to upsell
- Good time management and multi-tasking skills
- Ability to problem solve
Curious to find out more? Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Front of House Co-ordinator in Norwich employer: Dunston Hall Hotel, Spa & Golf Resort
Contact Detail:
Dunston Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator in Norwich
✨Tip Number 1
Get to know the company! Research Dunston Hall Hotel and The QHotels Collection. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about outstanding guest service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your problem-solving skills! Think of a time when you faced a challenge at work and how you resolved it. This will demonstrate your ability to handle the fast-paced environment of a front of house role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to join our fantastic team!
We think you need these skills to ace Front of House Co-ordinator in Norwich
Some tips for your application 🫡
Show Off Your People Skills: Since this role is all about outstanding guest service, make sure to highlight your people skills in your application. Share specific examples of how you've gone above and beyond for guests or clients in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the extra step!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Dunston Hall Hotel, Spa & Golf Resort
✨Know Your Guest Service Basics
Before the interview, brush up on your guest service skills. Think about times you've gone above and beyond for a customer. Be ready to share specific examples that highlight your ability to provide outstanding service.
✨Show Off Your People Skills
As a Front of House Co-ordinator, being a people person is key. Practice how you would engage with guests and handle different personalities. During the interview, demonstrate your warmth and approachability—smile and maintain eye contact!
✨Upselling Confidence is Key
Prepare to discuss upselling techniques. Think of creative ways you could enhance a guest's experience through upselling. Share any past experiences where you successfully upsold products or services, as this will show your confidence in this area.
✨Time Management and Problem Solving
Be ready to talk about how you manage multiple tasks and solve problems on the fly. Consider scenarios where you had to juggle various responsibilities or resolve issues quickly. This will showcase your organisational skills and ability to think on your feet.