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- Tasks: Manage night reception, greet guests, and handle check-ins/check-outs.
- Company: Join Dunston Hall Hotel, a stunning 4-star resort in Norwich with beautiful views.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Why this job: Perfect for those who love customer service and want to work in a vibrant hotel environment.
- Qualifications: Must be able to work independently, have a friendly attitude, and conflict resolution skills.
- Other info: We value diversity and are committed to supporting all applicants.
The predicted salary is between 20000 - 30000 £ per year.
Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND… much, much more!
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival, administering check-ins and check-outs, and ensuring all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimal supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4-star, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course. Dining options include the Brasserie restaurant, Bunkers bar, and a terrace bar. We offer afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate you. The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
Night Receptionist employer: Dunston Hall Hotel, Spa & Golf Resort
Contact Detail:
Dunston Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Dunston Hall Hotel, Spa & Golf Resort will help you answer guest inquiries confidently and show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Share specific examples of how you've handled guest complaints or resolved conflicts to demonstrate your skills.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Night Receptionist at The QHotels Collection.
✨Tip Number 4
Prepare thoughtful questions about the role and the hotel during any interviews or discussions. This shows your enthusiasm for the position and helps you stand out as a candidate who is genuinely interested.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Receptionist position. Highlight your relevant experience in customer service and conflict resolution.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job. Emphasise your ability to work independently, deliver exceptional guest service, and handle inquiries professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to guest satisfaction. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dunston Hall Hotel, Spa & Golf Resort
✨Showcase Your Customer Service Skills
As a Night Receptionist, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved complaints, highlighting your courteous and pleasant attitude.
✨Demonstrate Conflict Resolution Experience
Conflict resolution is key in this role. Think of specific situations where you managed difficult interactions effectively. Be ready to discuss how you maintained professionalism while ensuring guest satisfaction.
✨Familiarise Yourself with the Hotel's Offerings
Research Dunston Hall Hotel, Spa & Golf Resort and its amenities. Knowing about the facilities, dining options, and services will help you answer questions confidently and show your genuine interest in the position.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team dynamics, training opportunities, or how success is measured for a Night Receptionist. This also gives you insight into the company culture.
