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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and conduct gym inductions.
- Company: Join Dunston Hall Hotel, a stunning 4-star resort in Norwich.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Why this job: Be part of a vibrant team in a beautiful setting with growth opportunities.
- Qualifications: Level 2 Personal Trainer/Fitness Instructor qualification preferred.
- Other info: We value diversity and support the UK Armed Forces.
The predicted salary is between 24000 - 36000 £ per year.
Do you pride yourself on providing outstanding guest service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies, and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- And much more!
What will I do?
Welcome and greet guests, make health club bookings, support with membership sales and inquiries, carry out daily checks, and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy.
Is this the role for me?
- Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred.
- Excellent customer service & communication skills.
- Ability to work under pressure and multi-task.
- Strong attention to detail.
If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
Health Club Team Member employer: Dunston Hall Hotel, Spa & Golf Resort
Contact Detail:
Dunston Hall Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Team Member
✨Tip Number 1
Familiarise yourself with the health club's offerings and services. Knowing the ins and outs of what we provide will help you engage with guests more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Practice active listening and be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Network with current employees or others in the fitness industry. They can provide insights into our culture and expectations, which can give you an edge in understanding what we're looking for in a candidate.
✨Tip Number 4
Prepare to discuss your qualifications and experiences related to fitness and customer service. Be ready to explain how your background aligns with our values and the specific responsibilities of the Health Club Team Member role.
We think you need these skills to ace Health Club Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any qualifications related to fitness or health clubs. Emphasise your ability to multi-task and work under pressure, as these are key skills for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and fitness. Mention specific experiences where you provided outstanding service or successfully managed multiple tasks, and express your enthusiasm for joining the team at Dunston Hall Hotel.
Highlight Relevant Qualifications: If you have a Personal Trainer or Fitness Instructor qualification, make sure to mention it prominently in your application. If you have any additional certifications or training, include those as well to strengthen your application.
Showcase Your Communication Skills: In both your CV and cover letter, provide examples of how you've effectively communicated with guests or clients in previous roles. This will demonstrate your strong communication skills, which are essential for this position.
How to prepare for a job interview at Dunston Hall Hotel, Spa & Golf Resort
✨Showcase Your Customer Service Skills
As a Health Club Team Member, outstanding guest service is key. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would handle various guest scenarios.
✨Demonstrate Your Knowledge of Fitness
Having a Personal Trainer or Fitness Instructor qualification is preferred. Brush up on your fitness knowledge and be prepared to discuss gym inductions and membership sales strategies during the interview.
✨Highlight Your Ability to Multi-task
This role requires working under pressure and managing multiple tasks. Think of instances where you've successfully juggled various responsibilities and be ready to share those experiences.
✨Express Your Interest in Continuous Learning
The company offers various learning and development opportunities. Show enthusiasm for professional growth by discussing any relevant courses or training you’re interested in pursuing.
