At a Glance
- Tasks: Assist in various Food & Beverage areas, ensuring guest satisfaction and brand standards.
- Company: Join Dunston Hall Hotel, a stunning 4-star resort with beautiful gardens and leisure facilities.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Other info: Diversity and inclusion are key values; adjustments during recruitment are supported.
- Why this job: Flexible hours perfect for students, with a focus on exceptional guest service and a fun work environment.
- Qualifications: Passion for customer service, good time management, and ability to work under pressure.
Do you have a passion for a great guest experience?
Are you looking for a flexible job to work around school or commitments?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.
Is this the role for me?
- Passion for delivering
- Exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Curious to find out more?
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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Conference & Events Team Member in Norwich employer: Dunston Hall Hotel, Spa & Golf Resort
Dunston Hall Hotel, Spa & Golf Resort is an excellent employer that values its employees by offering a supportive work culture and numerous growth opportunities within the finance department. Located in the picturesque city of Norwich, team members enjoy exclusive perks such as discounts across the QHotels Collection and access to comprehensive training programmes, making it a rewarding place to build a career.
Contact Details:
Dunston Hall Hotel, Spa & Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Team Member in Norwich
✨Tip Number 1
Familiarise yourself with Dunston Hall Hotel, Spa & Golf Resort by visiting their website and social media pages. Understanding their brand values and guest experience focus will help you align your answers during any interviews.
✨Tip Number 2
Network with current or former employees of Dunston Hall on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Conference & Events Team.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in past roles. Highlighting your relevant experiences will demonstrate your passion for guest satisfaction.
✨Tip Number 4
Be ready to showcase your time management and organisational skills. Think of scenarios where you've successfully managed multiple tasks under pressure, as this is crucial for the role.
We think you need these skills to ace Conference & Events Team Member in Norwich
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Conference & Events Team Member position. Tailor your application to highlight your relevant experience in guest service and time management.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver exceptional guest experiences.
Write a Strong Cover Letter:In your cover letter, express your passion for guest service and explain why you are interested in working at Dunston Hall Hotel, Spa & Golf Resort. Mention specific aspects of the role that excite you and how your skills align with their requirements.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Dunston Hall Hotel, Spa & Golf Resort
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your past where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Time Management Skills
Prepare to discuss how you manage your time effectively, especially in a busy environment. You might want to share a situation where you successfully juggled multiple tasks or responsibilities.
✨Know the Venue and Its Offerings
Familiarise yourself with Dunston Hall Hotel, Spa & Golf Resort and its facilities. Being knowledgeable about their services, such as the leisure facilities and dining options, will show your genuine interest in the role.
✨Prepare for Pressure Situations
Think of examples where you worked well under pressure. The interviewers will likely ask how you handle stressful situations, so be ready to share your strategies for staying calm and effective.
