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- Tasks: Welcome guests, manage bookings, and ensure a clean, welcoming health club environment.
- Company: Join the QHotels Collection, a diverse and inclusive employer.
- Benefits: Free health club membership, discounts, training support, and more!
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a vibrant team and help others achieve their fitness goals.
- Qualifications: Level 2 Personal Trainer/Fitness Instructor preferred; great customer service skills needed.
The predicted salary is between 20000 - 25000 £ per year.
Benefits
- Free health club membership (T&Cs apply)
- Discounts across Golf (membership, guest rates, green fees, buggies and clothing)
- Discounts across the QHotels Collection
- Family & Friends discounts in hotels across the QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- Free parking
- And much more!
Responsibilities
- Welcome and greet guests at the front counter
- Make health club bookings and support membership sales and enquiries
- Carry out daily checks and conduct gym inductions for all new members
- Perform regular gym re‑assessments as part of the health club retention strategy
- Maintain cleanliness of the health club and spa areas, ensuring all public areas meet the highest standards of hygiene
Qualifications
- Personal Trainer / Fitness Instructor level 2 qualification (or equivalent) preferred
- Excellent customer service & communication skills
- Ability to work under pressure and multi‑task
- Strong attention to detail
Spa Opening Times: Monday - Sunday: 10:00am – 18:00pm
Health Club Opening Times: Monday - Friday: 6:30am – 22:00pm; Saturday & Sunday 6:30am – 20:00pm
Location: Dunston Hall Hotel, Spa & Golf Resort – Norwich, 4*, 166‑bedroom property
The QHotels Collection is a Disability Confident employer and we are committed to diversity, inclusion and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the necessary changes.
Health Club Team Member in Norwich employer: Dunston Hall - Health Club
Contact Detail:
Dunston Hall - Health Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Team Member in Norwich
✨Tip Number 1
Get to know the health club scene! Visit local gyms and clubs, chat with staff, and understand what makes them tick. This will help you stand out when you apply through our website.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Health Club Team Member. The better you can handle questions and concerns, the more likely you are to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with fitness professionals on social media or at local events. You never know who might have a lead on a job or can give you insider tips about working in the industry.
✨Tip Number 4
Show off your passion for fitness! Whether it’s through personal projects, volunteering, or just sharing your fitness journey online, let us see your enthusiasm. It’ll make your application shine when you apply through our website.
We think you need these skills to ace Health Club Team Member in Norwich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Health Club Team Member role. Highlight your customer service skills and any relevant experience in fitness or hospitality. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate when you get straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Dunston Hall - Health Club
✨Know the Health Club Inside Out
Before your interview, make sure you’re familiar with the health club's facilities and services. Understand the membership options, booking processes, and any promotions they might be running. This shows your genuine interest and helps you answer questions confidently.
✨Show Off Your Customer Service Skills
As a Health Club Team Member, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can relate these experiences to the role and demonstrate your communication skills.
✨Be Ready for Practical Scenarios
Expect to face situational questions or even role-play scenarios during the interview. They might ask how you would handle a difficult customer or manage multiple tasks at once. Practise your responses to these types of questions to show you can think on your feet.
✨Highlight Your Qualifications and Passion
If you have a Personal Trainer or Fitness Instructor qualification, make sure to mention it! Also, express your passion for fitness and helping others achieve their health goals. This enthusiasm can set you apart from other candidates and show you’re a great fit for the team.