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For Companies At a Glance
- Tasks: Lead and manage branch operations, ensuring excellent customer service and team performance.
- Company: Join a family-run business with over 30 years of experience in outdoor products.
- Benefits: Competitive salary, 31 days annual leave, and a supportive work environment.
- Why this job: Be a key player in a growing company that values quality and customer satisfaction.
- Qualifications: Proven leadership experience managing teams of 20+ and strong problem-solving skills.
- Other info: Monday to Friday role with opportunities for personal and professional development.
The predicted salary is between 45000 - 48000 £ per year.
We are looking for a Branch Manager to join us in our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!
Who We Are:
Established in 1994, Dunster House Ltd is a proud, family‑run business that’s continuing to grow and evolve. This year alone, we’ve expanded even further — opening four new sites and now employing over 550 amazing people across 15 locations across the UK. For more than 30 years, we’ve been passionate about designing, manufacturing, and retailing quality garden lifestyle products that help our customers make the most of their outdoor spaces. As garden building specialists, we’re proud to deliver our products directly to our customers using our very own fleet, ensuring care and quality every step of the way.
The Role:
This job is based out of our Dudley Branch – DY5 1QA and leads and manages branch operations by overseeing staff, driving performance, and ensuring excellent customer service and operational efficiency.
Role Overview:
- Overseeing the smooth and cost‑effective operation of the branch
- Managing daily despatch, stores, and delivery functions
- Ensuring effective utilisation of vehicles, route planning, and fleet optimisation
- Monitoring drivers’ hours and maintaining vehicle servicing
- Maintaining satisfactory stock levels and efficient despatch operations
- Managing all branch staff, including performance, wellbeing, and development
- Ensuring compliance with company policies and procedures in administration
- Promoting and monitoring Health & Safety standards across the site
- Driving continuous productivity and cost efficiency improvements
- Assessing and managing resource requirements
- Overseeing staff training and development where required
Requirements:
- A natural leader with proven experience managing a team of 20+ staff
- Assertive, positive, and proactive in approach
- Capable of forward planning and multi-tasking under pressure
- Calm, logical, and solutions‑focused
What We Offer:
- Monday – Friday, 8 hours per day between the hours or 7:30 and 18:00
- Starting salary between £45,000 and £48,000 per annum
- 31 days annual leave including bank holidays
- Referral Programme
To Apply:
Please submit a written application and CV outlining:
- Why you believe you are suited to this role
- What attributes and experience you would bring to the position
Applications to be submitted either by post to: C D Murphy MBE, Managing Director, Dunster House Ltd, Caxton Road, Elms Farm Industrial Estate, Bedford, MK41 0LF or, by email to:
Branch Manager - Dudley employer: Dunster House LTD
Contact Detail:
Dunster House LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Dudley
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Dunster House's website and social media. Understanding their products and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and operational efficiency. Think of examples from your past experience that highlight your skills in managing teams and driving performance.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a fantastic fit for the Branch Manager position.
We think you need these skills to ace Branch Manager - Dudley
Some tips for your application 🫡
Show Your Passion: Let us know why you're excited about the Branch Manager role! Share your enthusiasm for outdoor products and how you can contribute to our mission of making customers smile.
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and operations. We want to see how your skills align with our needs, so don’t hold back on showcasing your leadership abilities!
Be Specific: When explaining why you're suited for the role, be specific about your achievements. Use examples that demonstrate your ability to drive performance and ensure excellent customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Dunster House LTD
✨Know Your Stuff
Before the interview, make sure you’re familiar with Dunster House Ltd and their products. Understand their mission of delivering quality outdoor products and be ready to discuss how your experience aligns with their values and goals.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, driven performance, or improved operational efficiency. Be specific about the outcomes!
✨Be Solutions-Focused
Dunster House Ltd is looking for someone who can think on their feet. During the interview, be prepared to discuss challenges you've faced in previous roles and how you approached solving them. Highlight your calm and logical approach to problem-solving.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about their plans for future growth or how they support staff training and development. It’s a great way to show you’re proactive!
