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- Tasks: Provide friendly support to customers, resolving queries and ensuring a positive service experience.
- Company: Join Dunster House Ltd, a family-run business passionate about quality outdoor products.
- Benefits: Enjoy a competitive salary, 29 days holiday, and a referral programme.
- Other info: Dynamic role with opportunities for growth in a fast-paced setting.
- Why this job: Make customers smile while working in a supportive and collaborative environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
We are looking for a Customer Service Advisor to join us in our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!
Who We Are: Established in 1994, Dunster House Ltd is a proud, family‑run business that’s continuing to grow and evolve. Last year alone, we’ve expanded even further — opening four new sites and now employing over 650 amazing people across 15 locations across the UK. For more than 30 years, we’ve been passionate about designing, manufacturing, and retailing quality garden lifestyle products that help our customers make the most of their outdoor spaces. As garden building specialists, we’re proud to deliver our products directly to our customers using our very own fleet, ensuring care and quality every step of the way.
The Role: This job is based out of our Bedford HQ – MK41 0LF and provides friendly, efficient support to customers by handling enquiries, resolving issues, and ensuring a positive service experience.
Role Overview:
- Customer Communication: Gather information from customers regarding their queries and provide clear, professional, and timely written responses via email or the company’s ticketing system.
- After-Delivery Support: Handle all post-delivery enquiries, including return requests, assembly and technical assistance, documentation, and replacement parts, ensuring each case is managed to completion.
- Collaboration and Coordination: Liaise effectively with internal teams including the Design Department, Factory Liaison Managers, and Logistics to resolve customer issues and gather required information.
- Replacement Parts and Documentation: Prepare and process customer orders for replacement or spare parts.
- Cross-Departmental Investigation: Investigate customer queries by working collaboratively with all relevant departments to identify causes and implement solutions. Organise and track transfers and deliveries with appropriate departments to ensure timely dispatch and communication to customers.
- Independent and Team Working: Demonstrate confidence in working independently to manage individual workloads while contributing effectively within a collaborative team.
Requirements:
- Proven experience in customer service, preferably within an after-sales or logistical support environment.
- Proficient in using MS Office suite and role‑appropriate software.
- Strong written communication skills.
- Excellent organisation and time‑management skills.
- Ability to multitask and prioritise within a fast‑paced environment.
What We Offer:
- Monday – Friday 8:30‑17:30
- £28,000
- 29 days holiday including bank holidays
- Referral Programme
Customer Service Advisor - Bedford HQ employer: Dunster House LTD
Contact Detail:
Dunster House LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Bedford HQ
✨Tip Number 1
Get to know the company! Before your interview, check out Dunster House's website and social media. Understanding their products and values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer queries and how you'd handle them. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in previous roles. Dunster House values effective communication, so highlighting your ability to work well with different departments will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you on their radar.
We think you need these skills to ace Customer Service Advisor - Bedford HQ
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Service Advisor role. Highlight your relevant experience and skills, especially those related to customer communication and problem-solving, as these are key to what we do.
Be Clear and Concise: Keep your written responses clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about us and the position there.
How to prepare for a job interview at Dunster House LTD
✨Know the Company Inside Out
Before your interview, take some time to really understand Dunster House Ltd. Familiarise yourself with their products, values, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their mission of delivering quality outdoor products.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries and ensure a positive service experience.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice how you would handle common customer service challenges, such as dealing with a difficult customer or managing multiple enquiries at once. This will help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer communication, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.