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- Tasks: Assist customers with after delivery queries via email and collaborate with various teams.
- Company: Join Dunster House Ltd, a family-run business with over 30 years in garden lifestyle products.
- Benefits: Enjoy 29 days holiday, full training, and a supportive work environment.
- Why this job: Be part of a growing team that values communication and offers opportunities for learning.
- Qualifications: Excellent written communication skills; a technical mind is a bonus but eagerness to learn is key.
- Other info: Work from our Bedford HQ and engage with our Corporate Social Responsibility initiatives.
We are currently looking for a Customer Services Advisor to join our team. It is essential for the successful candidate to hold excellent communication skills, both written and verbal.
Established in 1994, Dunster House Ltd is a growing family run, international business currently employing over 450 people across our 11 UK sites. With over 30 years’ experience of designing, manufacturing, and retailing garden lifestyle products we are proud to be garden building specialists and distribute our products on our own fleet of vehicles to our customers.
The successful candidate will be dealing with after delivery queries from our customers, all handled in writing to ensure that information is correct. This job is based in our Bedford Headquarters – MK41 0LF.
Job includes:
- Being confident in working alone as well as working as a team
- Gathering information from customers regarding their queries and offering a professional response
- Dealing with all after delivery queries with customers, ensuring professional and timely responses are provided via email
- Liaising with the Design team and Factory Liaison Managers
- Preparing forms for replacement parts
- Investigating queries with all departments
- Organising transfers and deliveries with relevant departments
Requirements:
- Right to work in the UK
- Excellent written communication skills
- A technical mind is a bonus but a desire to learn is just as important
Benefits:
- 29 days holiday including bank holidays
- Full training
To find out more, visit our website to see our overseas factories as well as our links to non-governmental organisations and our Corporate Social Responsibility initiatives.
Customer Service Advisor employer: Dunster House LTD
Contact Detail:
Dunster House LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Dunster House Ltd's products and services. Understanding the garden lifestyle products they offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your written communication skills by responding to hypothetical customer queries. This will prepare you for the role's focus on handling after delivery queries via email, ensuring you can convey information clearly and professionally.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Think of examples from your past experiences where you've successfully collaborated with others or managed tasks on your own, as this will highlight your versatility to potential employers.
✨Tip Number 4
Research common customer service scenarios related to after delivery issues. Being prepared with solutions or approaches to these situations will give you an edge in interviews and show that you're proactive about understanding the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Communication Skills: Since excellent written communication skills are essential for the Customer Service Advisor role, make sure to emphasise your experience in this area. Provide specific examples of how you've effectively communicated with customers in writing.
Tailor Your CV: Customise your CV to reflect the requirements of the job description. Focus on relevant experiences that showcase your ability to handle customer queries and work both independently and as part of a team.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for customer service and your eagerness to learn. Mention any technical skills you possess, as well as your willingness to adapt and grow within the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Dunster House LTD
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are essential for this role, prepare to demonstrate these during the interview. Practice articulating your thoughts clearly and concisely, and consider bringing examples of written communication you've done in previous roles.
✨Understand the Company and Its Products
Familiarise yourself with Dunster House Ltd and their range of garden lifestyle products. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Prepare for Customer Query Scenarios
Think about common after delivery queries that customers might have and how you would handle them. Be ready to discuss your approach to problem-solving and how you would ensure timely and professional responses.
✨Emphasise Teamwork and Independence
The role requires both independent work and collaboration with a team. Be prepared to share examples from your past experiences where you successfully worked alone as well as part of a team, highlighting your adaptability and teamwork skills.
