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- Tasks: Support weekend operations by managing customer enquiries and processing orders.
- Company: Join a family-run business with over 30 years of experience in outdoor products.
- Benefits: Earn £12.71 per hour, enjoy 29 days holiday, and participate in a referral programme.
- Other info: Flexible weekend hours with opportunities for career growth.
- Why this job: Be part of a growing team that values quality and customer satisfaction.
- Qualifications: Strong communication skills and experience in admin or customer service preferred.
The predicted salary is between 12 - 12 £ per hour.
We are looking for a Weekend Administrator to join us in our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!
Who We Are: Established in 1994, Dunster House Ltd is a proud, family-run business that’s continuing to grow and evolve. Last year alone, we’ve expanded even further — opening four new sites and now employing over 600 amazing people across 15 locations across the UK. For more than 30 years, we’ve been passionate about designing, manufacturing, and retailing quality garden lifestyle products that help our customers make the most of their outdoor spaces. As garden building specialists, we’re proud to deliver our products directly to our customers using our very own fleet, ensuring care and quality every step of the way.
The Role: This job is based out of our Bedford HQ – MK41 0LF and provides administrative support during weekends by handling enquiries, processing paperwork, and ensuring smooth day-to-day operations.
- Customer Enquiry Management: Monitor and manage new customer enquiries and messages received over the weekend.
- Existing Customer Contact: Maintain communication with existing customers, ensuring all requests and updates are handled efficiently and professionally.
- Order Administration: Process order cancellations, amendments, and change requests in accordance with company policies and procedures, maintaining accurate records in internal systems.
- Third-Party Platform Communication: Respond to and manage messages received through third-party sales platforms ensuring all customer interactions are handled promptly and in a professional tone.
- Information Distribution: Log, categorise, and assign customer queries or service requests to the relevant department or team for weekday follow-up.
- Administrative Support: Complete general administrative duties, data entry, and reporting tasks as required to support the wider team and ensure weekend coverage.
- Record Keeping: Maintain accurate and organised records of customer interactions, ensuring all weekend activity is documented for weekday continuity.
Requirements:
- Confident and proficient in using various role appropriate software
- Strong written communication skills
- Excellent organisation and time management skills
- Experience working within an administrative or customer service role is desirable.
What We Offer:
- Saturday 09:00-17:00 and Sunday 10:00-16:00
- £12.71 per hour
- 29 days holiday including bank holidays (Pro-rated for part time roles)
- Referral Programme
Weekend Administrator - Bedford employer: Dunster House LTD
Contact Detail:
Dunster House LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Administrator - Bedford
✨Tip Number 1
Get to know the company! Before your interview, check out Dunster House's website and social media. Familiarising yourself with their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your passion for customer service and administration shine through. A positive attitude can make a huge difference in how you're perceived.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Weekend Administrator - Bedford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for outdoor products shine through! We want to see that you’re excited about the role and our mission at Dunster House Ltd. A little enthusiasm goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Weekend Administrator role. Highlight any relevant experience in customer service or administration, and don’t forget to mention your strong written communication skills. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Dunster House LTD
✨Know the Company
Before your interview, take some time to research Dunster House Ltd. Understand their products, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Weekend Administrator, you'll be handling customer enquiries and communications. Prepare examples from your past experiences where you've successfully managed customer interactions or resolved issues. This will demonstrate your proficiency in written and verbal communication.
✨Organise Your Time
Time management is key for this role. Think of specific instances where you've juggled multiple tasks or deadlines. Be ready to discuss how you prioritise your workload, especially during busy periods, to ensure smooth operations.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the Weekend Administrator might face. This shows you're engaged and thinking ahead about your potential role.