At a Glance
- Tasks: Provide friendly support to customers and resolve their queries efficiently.
- Company: Join a family-run business with over 30 years of experience in outdoor products.
- Benefits: Competitive salary, 29 days holiday, and a referral programme.
- Other info: Work Monday to Friday in a collaborative and dynamic environment.
- Why this job: Be part of a team that makes customers smile with quality outdoor products.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 32000 £ per year.
We are looking for a temporary customer service advisor to join us in our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!
Who We Are
Established in 1994, Dunster House Ltd is a constantly growing family run, international business currently employing over 550 people across our 14 UK sites. With over 30 years of designing, manufacturing and retailing garden lifestyle products we are proud to be garden building specialists distributing our products using our fleet to reach our wonderful customers.
The Role
This job is based out of our Bedford HQ – MK41 0LF and looks to provide friendly, efficient support to customers by handling enquiries, resolving issues, and ensuring a positive service experience.
Role Overview
- Customer communication and post-delivery support
- Liaise effectively with internal teams to resolve customer issues and gather required information.
- Prepare and process customer orders for replacement or spare parts.
- Investigate customer queries by working collaboratively with all relevant departments to identify causes and implement solutions.
- Organise and track transfers and deliveries with appropriate departments to ensure timely despatch and communication to customers.
- Demonstrate confidence in working independently to manage individual workloads while contributing effectively within a collaborative team environment.
Requirements
- Proven experience in customer service, preferably within an after-sales or logistical support environment.
- Proficient in using MS office suite and role appropriate software.
- Strong written communication skills.
- Excellent organisation and time-management skills.
- Ability to multitask and prioritise within a fast-paced environment.
What We Offer
- Monday – Friday 8:30-17:30, 01.01.2026 – 31.10.2026
- £28,000
- 29 days holiday including bank holidays
- Referral Programme
Customer Service Advisor - Bedford HQ employer: Dunster House LTD
Dunster House Ltd is an exceptional employer that values its employees and fosters a supportive work culture at our Bedford HQ. With a commitment to employee growth, we offer opportunities for professional development within a family-run business that prioritises quality and customer satisfaction. Join us for a rewarding experience where your contributions directly impact our mission of delivering joy through our outdoor products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Bedford HQ
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dunster House LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dunster House LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Bedford HQ
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dunster House LTD:Your cover letter is your chance to shine! Tell us why you want to work at Dunster House LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dunster House LTD!
How to prepare for a job interview at Dunster House LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
