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For Companies At a Glance
- Tasks: Provide friendly support to customers and resolve their queries efficiently.
- Company: Join a family-run business with over 30 years of experience in outdoor products.
- Benefits: Competitive salary, 29 days holiday, and a referral programme.
- Other info: Work Monday to Friday in a collaborative and dynamic environment.
- Why this job: Be part of a team that makes customers smile with quality outdoor products.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 32000 £ per year.
We are looking for a temporary customer service advisor to join us in our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!
Who We Are
Established in 1994, Dunster House Ltd is a constantly growing family run, international business currently employing over 550 people across our 14 UK sites. With over 30 years of designing, manufacturing and retailing garden lifestyle products we are proud to be garden building specialists distributing our products using our fleet to reach our wonderful customers.
The Role
This job is based out of our Bedford HQ – MK41 0LF and looks to provide friendly, efficient support to customers by handling enquiries, resolving issues, and ensuring a positive service experience.
Role Overview
- Customer communication and post-delivery support
- Liaise effectively with internal teams to resolve customer issues and gather required information.
- Prepare and process customer orders for replacement or spare parts.
- Investigate customer queries by working collaboratively with all relevant departments to identify causes and implement solutions.
- Organise and track transfers and deliveries with appropriate departments to ensure timely despatch and communication to customers.
- Demonstrate confidence in working independently to manage individual workloads while contributing effectively within a collaborative team environment.
Requirements
- Proven experience in customer service, preferably within an after-sales or logistical support environment.
- Proficient in using MS office suite and role appropriate software.
- Strong written communication skills.
- Excellent organisation and time-management skills.
- Ability to multitask and prioritise within a fast-paced environment.
What We Offer
- Monday – Friday 8:30-17:30, 01.01.2026 – 31.10.2026
- £28,000
- 29 days holiday including bank holidays
- Referral Programme
Customer Service Advisor - Bedford HQ employer: Dunster House LTD
Contact Detail:
Dunster House LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Bedford HQ
✨Tip Number 1
Get to know the company! Before your interview, check out Dunster House's website and social media. Understanding their products and values will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle common customer queries or complaints. Being prepared to demonstrate your problem-solving skills can really set you apart during the interview.
✨Tip Number 3
Show off your teamwork skills! Since the role involves liaising with different departments, be ready to share examples of how you've successfully collaborated with others in the past. We love a team player!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our family at Dunster House.
We think you need these skills to ace Customer Service Advisor - Bedford HQ
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. Mention specific skills that align with the role, like your ability to handle enquiries and resolve issues efficiently.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Customer Service Advisor position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dunster House LTD
✨Know the Company
Before your interview, take some time to research Dunster House Ltd. Understand their products, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries and ensure a positive service experience.
✨Practice Your Communication
Since strong written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to write down answers to common interview questions and rehearse them. This will help you feel more confident during the interview.
✨Be Ready to Multitask
Given the fast-paced environment, be prepared to discuss how you manage multiple tasks. Share strategies you use to prioritise and stay organised, as this will show that you can handle the demands of the role effectively.