At a Glance
- Tasks: Support daily marina operations and assist the Marina Manager with various administrative tasks.
- Company: Dunstaffnage Marina Ltd, a leading yacht harbour on Scotland's stunning West Coast.
- Benefits: Part-time role with flexible hours and a vibrant work environment.
- Other info: No boating experience needed; just bring your enthusiasm and professionalism!
- Why this job: Join a dynamic team and enhance your skills in a unique marina setting.
- Qualifications: Strong communication, customer service experience, and organisational skills required.
The predicted salary is between 12000 - 18000 € per year.
Dunstaffnage Marina Ltd is a prominent ISO 9001-accredited yacht harbour and marine service facility located on the West Coast of Scotland (near Oban). Incorporated in December 1994, the company operates a 5-Gold Anchor marina that serves as a primary gateway to the Western Isles.
We are seeking a proactive, highly organised, and professional Marina Manager Assistant to support the day-to-day operations of a busy marina environment in Oban. This onsite part-time role is ideal for someone with excellent administrative and communication skills, strong customer service experience, and the confidence to liaise professionally with company directors, customers, contractors, and suppliers. The successful candidate will play a key role in supporting the Marina Manager while helping ensure smooth and efficient marina operations.
Key Responsibilities
- Managing and coordinating the Marina Manager’s diary, appointments, and meetings
- Assisting with scheduling operational activities, contractor visits, and maintenance tasks
- Liaising professionally with company directors, customers, suppliers, and marina personnel
- Responding to customer enquiries promptly, professionally, and efficiently
- Handling customer concerns and complaints with tact, diplomacy, and professionalism
- Helping establish and implement AI assistant tools and digital systems to improve business efficiency and administration
- Identifying opportunities to streamline office processes and communication using technology and AI-supported solutions
- Maintaining accurate records, reports, correspondence, and filing systems
- Assisting with general marina administration and office organisation
- Helping ensure effective day-to-day communication across marina operations
Requirements
- Excellent communication and interpersonal skills
- Strong customer service experience and a professional telephone manner
- Familiarity with Xero or similar cloud-based accounting systems is advantageous
- Highly organised with strong diary management and administrative abilities
- Comfortable liaising with senior management and company directors
- Experience handling customer complaints calmly and effectively
- Strong digital and technology skills with confidence using AI assistant tools and cloud-based systems
- Ability to introduce and support improved administrative processes and systems
- Ability to work independently, prioritise tasks, and manage workload efficiently
- Reliable, professional, and detail-oriented approach
- Previous administration, hospitality, operations, or business support experience preferred but not essential
- No boating or marina experience required
Managers Assistant in Oban employer: Dunstaffnage Marina Ltd
Dunstaffnage Marina Ltd offers a dynamic and supportive work environment on the stunning West Coast of Scotland, making it an excellent employer for those seeking meaningful part-time employment. With a strong focus on employee growth and development, the company encourages innovation and the use of technology to enhance operational efficiency, while fostering a culture of professionalism and teamwork. Employees benefit from a unique opportunity to engage with a diverse range of customers and stakeholders in a picturesque marina setting, ensuring a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Managers Assistant in Oban
✨Tip Number 1
Network like a pro! Reach out to people in the marina and hospitality industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Dunstaffnage Marina Ltd and understanding their operations. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly and professionally is key. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Managers Assistant in Oban
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your administrative and customer service experience, as well as any relevant tech skills. We want to see how you can support our Marina Manager!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Be sure to mention your organisational skills and how you handle customer enquiries. We love a proactive approach!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your application showcases your excellent communication skills. Whether it's in your CV or cover letter, let us know how you effectively manage conversations and resolve issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dunstaffnage Marina!
How to prepare for a job interview at Dunstaffnage Marina Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Dunstaffnage Marina Ltd. Understand their services, values, and what makes them stand out in the marine industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Marina Manager Assistant, being organised is key. Prepare examples from your past experiences where you've successfully managed schedules or coordinated activities. Highlight how your organisational skills can contribute to the smooth running of the marina operations.
✨Demonstrate Your Customer Service Expertise
Customer service is crucial in this role. Be ready to discuss specific instances where you've handled customer enquiries or complaints effectively. Use these examples to illustrate your ability to communicate professionally and resolve issues with tact and diplomacy.
✨Embrace Technology and Innovation
Since the role involves implementing AI tools and digital systems, be prepared to talk about your experience with technology. Share any relevant examples of how you've used digital solutions to improve processes in previous roles, and express your enthusiasm for leveraging technology in the marina environment.
