At a Glance
- Tasks: Support daily marina operations and assist the Marina Manager with various administrative tasks.
- Company: Dunstaffnage Marina Ltd, a leading yacht harbour on Scotland's stunning West Coast.
- Benefits: Part-time role with flexible hours and a vibrant work environment.
- Other info: No boating experience needed; perfect for those looking to grow in administration.
- Why this job: Join a dynamic team and enhance your skills in a unique marina setting.
- Qualifications: Strong communication, customer service experience, and organisational skills required.
The predicted salary is between 12000 - 18000 € per year.
Dunstaffnage Marina Ltd is a prominent ISO 9001-accredited yacht harbour and marine service facility located on the West Coast of Scotland (near Oban). We are seeking a proactive, highly organised, and professional Marina Manager Assistant to support the day-to-day operations of a busy marina environment in Oban. This onsite part-time role is ideal for someone with excellent administrative and communication skills, strong customer service experience, and the confidence to liaise professionally with company directors, customers, contractors, and suppliers. The successful candidate will play a key role in supporting the Marina Manager while helping ensure smooth and efficient marina operations.
Key Responsibilities
- Managing and coordinating the Marina Manager’s diary, appointments, and meetings
- Assisting with scheduling operational activities, contractor visits, and maintenance tasks
- Liaising professionally with company directors, customers, suppliers, and marina personnel
- Responding to customer enquiries promptly, professionally, and efficiently
- Handling customer concerns and complaints with tact, diplomacy, and professionalism
- Helping establish and implement AI assistant tools and digital systems to improve business efficiency and administration
- Identifying opportunities to streamline office processes and communication using technology and AI-supported solutions
- Maintaining accurate records, reports, correspondence, and filing systems
- Assisting with general marina administration and office organisation
- Helping ensure effective day-to-day communication across marina operations
Requirements
- Excellent communication and interpersonal skills
- Strong customer service experience and a professional telephone manner
- Familiarity with Xero or similar cloud-based accounting systems is advantageous
- Highly organised with strong diary management and administrative abilities
- Comfortable liaising with senior management and company directors
- Experience handling customer complaints calmly and effectively
- Strong digital and technology skills with confidence using AI assistant tools and cloud-based systems
- Ability to introduce and support improved administrative processes and systems
- Ability to work independently, prioritise tasks, and manage workload efficiently
- Reliable, professional, and detail-oriented approach
- Previous administration, hospitality, operations, or business support experience preferred but not essential
- No boating or marina experience required
Marina Manager Assistant employer: Dunstaffnage Marina Ltd
Dunstaffnage Marina Ltd offers a unique opportunity to work in a vibrant marina environment on the stunning West Coast of Scotland. As a part-time Marina Manager Assistant, you will be part of a supportive team that values professionalism and customer service, while also benefiting from a culture that encourages innovation through technology and AI solutions. With a focus on employee growth and development, this role provides a rewarding experience for those looking to make a meaningful impact in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Manager Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the marina and marine service industry. Attend local events or join online groups where you can connect with professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your organisational and customer service skills. Share specific examples of how you've handled challenges in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see an opportunity at Dunstaffnage Marina Ltd, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Stay tech-savvy! Familiarise yourself with tools like Xero and AI assistant systems before your interview. Being able to discuss how you can improve efficiency with technology will impress the hiring team and show you're ready to hit the ground running.
We think you need these skills to ace Marina Manager Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Marina Manager Assistant role. We want to see how your background in administration and customer service can shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you're excited about working at Dunstaffnage Marina and how you can contribute to our team. Keep it professional but let your enthusiasm show!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dunstaffnage Marina Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Marina Manager Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing diaries and liaising with customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively handled customer enquiries or complaints in the past. Think about situations where you’ve had to communicate with different stakeholders, as this will showcase your interpersonal skills.
✨Get Tech-Savvy
Brush up on your digital skills, especially if you have experience with tools like Xero or AI assistant technologies. Be ready to discuss how you can leverage these tools to improve efficiency at the marina. Showing that you're comfortable with technology will set you apart from other candidates.
✨Demonstrate Your Organisational Skills
Prepare to talk about your organisational abilities, particularly in managing schedules and prioritising tasks. You might want to share specific examples of how you've successfully managed multiple responsibilities in previous roles, which will highlight your capability to thrive in a busy marina environment.
