Service Manager

Salary and benefits commensurate with experience A position has arisen for a Service Manager. This is a fantastic opportunity to join a world‑class engineering company leading an established Service Department that supports blue‑chip customers across the UK and overseas. With a team of 15 field‑based Service Engineers and additional office‑based administrative staff, this role offers the chance to shape and grow an important part of the business. In this role you will play an integral part in the company’s service operations, taking responsibility for leading and developing the Service Department, overseeing service delivery and performance, and ensuring a high standard of support is provided to customers nationally and internationally. Responsibilities Leading, managing and developing the Service Department Maintaining strong relationships with customers, ensuring satisfaction and repeat business Ensuring contractual Service Level Agreements (SLAs) are achieved and reported Overseeing the planning, allocation and coordination of service activities across the UK and overseas Supporting and guiding engineers and compiling technical quotations for contract customers Driving continuous improvement and implementing organisational and process enhancements Monitoring service KPIs, including response times, first‑time fix rates, utilisation and customer feedback Ensuring accurate and timely completion of service documentation Managing departmental resources, workforce planning and skills development Playing a key role in growing service contracts and the department Ensuring compliance with Health