At a Glance
- Tasks: Lead a team delivering top-notch service to blue-chip customers across the UK and beyond.
- Company: Market leader in automatic combustion equipment with a strong focus on quality.
- Benefits: £60,000 salary, performance bonus, company car, and generous holiday allowance.
- Other info: Join a supportive team with opportunities for professional growth and development.
- Why this job: Shape and grow a dynamic Service Department while making a real impact.
- Qualifications: Experience in leadership roles within engineering and strong team management skills.
The predicted salary is between 60000 - 60000 £ per year.
Ready to lead a team that delivers world-class service? A world-class ISO9001, market leader in the manufacture of automatic combustion equipment, is seeking a Service Manager to lead and develop its established Service Department. With a team of 15 field-based Service Engineers across the UK, plus additional office-based administrative staff, the department supports a broad range of blue-chip customers nationally and internationally.
What’s in it for you?
- Lead and develop a nationwide team of Service Engineers and Administrators
- Performance-related bonus
- 25 days holiday plus bank holidays
- Company car
- Pension contribution of 4%, rising to 6% after one year
- Opportunity to shape and grow the Service Department
- Be part of a team that supports high-profile, blue-chip customers across the UK and overseas
Are you the right person for the job?
- Proven experience in a Service Manager or similar leadership role within an engineering environment
- Strong engineering background (burners and boilers advantageous but not essential)
- Demonstrable experience managing field-based engineering teams
- Full UK driving licence
- Excellent interpersonal and communication skills, confident in dealing with customers
- Strong organisational and planning skills with the ability to manage competing priorities
- Commercial awareness and experience supporting contract-based customers
- Experience improving processes, systems, and departmental performance
- Ability to analyse performance data and drive improvements
- Leadership skills to motivate, develop, and retain staff
- Proficient in Microsoft Office applications
- Flexible and adaptable approach
What will your role look like?
- Lead, manage, and develop the Service Department
- Maintain strong relationships with customers, ensuring satisfaction and repeat business
- Ensure contractual Service Level Agreements (SLAs) are achieved and reported
- Oversee planning, allocation, and coordination of service activities across the UK and overseas
- Support and guide engineers and compile technical quotations for contract customers
- Drive continuous improvement and implement organisational/process enhancements
- Monitor service KPIs, including response times, first-time fix rates, utilisation, and customer feedback
- Ensure accurate and timely completion of service documentation
- Manage departmental resources, workforce planning, and skills development
- Play a key role in growing service contracts and the department
- Ensure compliance with Health & Safety, Quality, and Environmental standards
- Chair departmental meetings and maintain clear communication between field and office teams
- Identify risks, issues, and opportunities, implementing mitigation strategies
- Manage escalations and resolve complex customer issues efficiently
Ready to take the next step? Apply now by submitting your CV and a brief cover letter telling us why you’re the perfect fit for this Service Manager role – our client is excited to hear from you!
Service Manager in Rochdale employer: Dunphy Combustion Limited
Join our dynamic engineering facility as a Stores Person, where you will be part of a dedicated team that values collaboration and meticulousness. We offer comprehensive training, a supportive work culture, and opportunities for personal growth, ensuring that every employee can thrive in their role. Located in a vibrant area, our company prioritises safety and efficiency, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Rochdale
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager at Dunphy Combustion Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Dunphy Combustion Limited or be willing to refer you for that Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Dunphy Combustion Limited who’s on the lookout for their next Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager role at Dunphy Combustion Limited!
We think you need these skills to ace Service Manager in Rochdale
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Dunphy Combustion Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Dunphy Combustion Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Dunphy Combustion Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
