At a Glance
- Tasks: Lead a team delivering top-notch service to blue-chip customers across the UK and beyond.
- Company: Market leader in automatic combustion equipment with a strong focus on quality.
- Benefits: £60,000 salary, performance bonus, company car, and generous holiday allowance.
- Other info: Join a supportive team with opportunities for professional growth and development.
- Why this job: Shape and grow a dynamic Service Department while making a real impact.
- Qualifications: Experience in leadership roles within engineering and strong team management skills.
The predicted salary is between 60000 - 60000 £ per year.
Ready to lead a team that delivers world-class service? A world-class ISO9001, market leader in the manufacture of automatic combustion equipment, is seeking a Service Manager to lead and develop its established Service Department. With a team of 15 field-based Service Engineers across the UK, plus additional office-based administrative staff, the department supports a broad range of blue-chip customers nationally and internationally.
What’s in it for you?
- Lead and develop a nationwide team of Service Engineers and Administrators
- Performance-related bonus
- 25 days holiday plus bank holidays
- Company car
- Pension contribution of 4%, rising to 6% after one year
- Opportunity to shape and grow the Service Department
- Be part of a team that supports high-profile, blue-chip customers across the UK and overseas
Are you the right person for the job?
- Proven experience in a Service Manager or similar leadership role within an engineering environment
- Strong engineering background (burners and boilers advantageous but not essential)
- Demonstrable experience managing field-based engineering teams
- Full UK driving licence
- Excellent interpersonal and communication skills, confident in dealing with customers
- Strong organisational and planning skills with the ability to manage competing priorities
- Commercial awareness and experience supporting contract-based customers
- Experience improving processes, systems, and departmental performance
- Ability to analyse performance data and drive improvements
- Leadership skills to motivate, develop, and retain staff
- Proficient in Microsoft Office applications
- Flexible and adaptable approach
What will your role look like?
- Lead, manage, and develop the Service Department
- Maintain strong relationships with customers, ensuring satisfaction and repeat business
- Ensure contractual Service Level Agreements (SLAs) are achieved and reported
- Oversee planning, allocation, and coordination of service activities across the UK and overseas
- Support and guide engineers and compile technical quotations for contract customers
- Drive continuous improvement and implement organisational/process enhancements
- Monitor service KPIs, including response times, first-time fix rates, utilisation, and customer feedback
- Ensure accurate and timely completion of service documentation
- Manage departmental resources, workforce planning, and skills development
- Play a key role in growing service contracts and the department
- Ensure compliance with Health & Safety, Quality, and Environmental standards
- Chair departmental meetings and maintain clear communication between field and office teams
- Identify risks, issues, and opportunities, implementing mitigation strategies
- Manage escalations and resolve complex customer issues efficiently
Ready to take the next step? Apply now by submitting your CV and a brief cover letter telling us why you’re the perfect fit for this Service Manager role – our client is excited to hear from you!
Service Manager in Rochdale employer: Dunphy Combustion Limited
Join our dynamic engineering facility as a Stores Person, where you will be part of a dedicated team that values collaboration and meticulousness. We offer comprehensive training, a supportive work culture, and opportunities for personal growth, ensuring that every employee can thrive in their role. Located in a vibrant area, our company prioritises safety and efficiency, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its service department. Understand their values and how they support their blue-chip customers. This will help you tailor your answers and show that you’re genuinely interested in leading their team.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve motivated teams, improved processes, or resolved customer issues. These real-life experiences will showcase your skills and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are excited about shaping and growing our Service Department!
We think you need these skills to ace Service Manager in Rochdale
Some tips for your application 🫡
Keep Your CV Fresh:Make sure your CV is up to date and tailored for the Service Manager role. Highlight your leadership experience and any relevant engineering background to catch our eye!
Read the Job Specs Carefully:Before applying, give the job description a good read. Understanding what we’re looking for will help you align your skills and experiences with our needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the role and how your experience can help us lead our Service Department to new heights.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Dunphy Combustion Limited
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Service Manager role. Brush up on your knowledge of ISO9001 standards and the engineering background related to combustion equipment. This will show that you’re not just a good fit for the role, but that you genuinely understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or improved processes. Be ready to discuss how you can apply these experiences to lead the Service Department effectively.
✨Communicate Clearly
Since this role involves dealing with customers and managing a team, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your excellent interpersonal skills and how you handle customer relationships.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to service management. Be prepared to discuss how you’ve used data to drive improvements in previous roles. This will highlight your analytical skills and your ability to enhance departmental performance.
