Support Analyst

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

• User Support & Customer Experience
  • Deliver in-person technical support for Windows and macOS users.
  • Diagnose and resolve hardware, software, account, and configuration issues.
  • Provide a positive, welcoming, and solution-focused experience for every colleague.
  • Help operate the walk-up Support Bar, ensuring coverage between 8:00am and 5:30pm across the team.
  • Log support activity in ServiceNow.
• Technical Responsibilities
  • Support Dell Windows devices and Mac iOS hardware.
  • Troubleshoot Windows OS, Microsoft 365, and other business applications.
  • Manage Active Directory tasks (password resets, group membership, account support).
  • Support MDM-managed devices and assist with enrolment and compliance (e.g., Intune, Kanji).
  • Troubleshoot AudioVisual (AV) equipment, meeting room technology, and hybrid meeting setups.
  • Build, configure, and deploy device images following standard procedures.
• Operations & Stock Management
  • Handle the procurement of IT equipment and peripherals.
  • Monitor, maintain, and track hardware stock levels.
  • Prepare and ship equipment to remote offices as required.
  • Work closely with our global team based in London, India, and the Americas.
  • Travel occasionally to European offices for onsite support or project work.
  • Contribute to knowledge base articles and support process improvements.

• A genuine passion for technology and helping people.
• Strong communication and customer service skills.
• Problem-solving ability with a calm, methodical approach.
• Basic familiarity with:
  • Active Directory
  • Device management tools (MDMs)
  • AudioVisual equipment
  • IT hardware builds or imaging
• Ability to work effectively as part of a team in a busy, office-based environment.
• Exposure to enterprise IT environments.
• Understanding of ITIL concepts.
• Experience with procurement or asset management tools.

• Someone early in their IT career who wants hands-on experience across a wide range of technologies.
• A people-focused individual who enjoys problem solving and learning.
• Someone who thrives in an office environment and likes engaging directly with colleagues.
• A team player who wants to progress into more specialist or senior IT roles over time.

• A supportive, experienced global team to learn from.
• Opportunities to develop across multiple technology areas.
• Training and development pathways to grow your IT career.
• Exposure to enterprise support environments and modern technology stacks.

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.