Shopper Insights Senior Client Lead

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We’re looking for a Shopper Insight Client Lead who expects more from their career. It’s a chance to extend and improve dunnhumby’s Waitrose Supplier Insight Team. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global FMCGs. This is a full time, hybrid working role based in our London office. Joining our team, you’ll work with world class and passionate people by being part of a fast growing market team with plenty of opportunity to grow.

Driving best in class account management across a brilliant client portfolio, working closely with CPGs and helping to drive customer centric brand and category growth at Waitrose and identifying new business opportunities. Working closely with Waitrose to link up Client and Retail priorities to drive best in class Client Success.

What you’ll be working on:

• Managing a portfolio of medium sized clients, having access to our best in class customer insight tools
• Liaising with clients and retailers to understand business priorities
• Being a tool expert, consulting on how best to use it with CPGs
• Exposure to sales – selling the platform to new prospect suppliers
• Responsible for renewals
• Financial reporting and admin
• Thought leadership support
• Training clients

What we expect from you:

• Bachelor’s degree or equivalent in any subject
• Understanding of the CPG industry
• Experience driving commercial value through sold products and services
• Confident in maintaining relationships with suppliers
• Experience in managing stakeholders in the CPG industry

What you can expect from us:

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition. But with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working:

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice.

Global Diversity and Inclusion Questions:

At dunnhumby, we utilise our diversity of thought as our competitive edge. We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long‑term behaviour change; in addition, we have five employee‑led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.