At a Glance
- Tasks: Manage client relationships and turn data into actionable insights for impactful decision-making.
- Company: Join dunnhumby, a leader in Customer Data Science, working with iconic brands.
- Benefits: Enjoy flexible working hours, a birthday off, and a comprehensive rewards package.
- Other info: Opportunity to coach junior colleagues and contribute to an inclusive workplace culture.
- Why this job: Be a trusted partner to Tesco, driving customer-centric strategies and innovation.
- Qualifications: Strong client relationship skills, data analysis experience, and effective communication abilities.
The predicted salary is between 50000 - 60000 € per year.
dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
We’re looking for a retailer‑facing Senior Client Lead who expects more from their career. It’s a chance to become a trusted partner and work hand in hand with Tesco’s Insight & Personalisation teams. You’ll work in partnership with data scientists to develop a deep understanding of customer behaviour and continue to drive customer‑centricity and deliver business value to both Tesco and dunnhumby. This is a 12 month fixed‑term contract.
What we expect from you:
- Experience building strong client relationships and managing stakeholders, establishing trust with new and existing clients to become a true partner.
- Experience analysing data to solve challenging problems and deliver business value; a skilled insight storyteller able to translate analysis into clear, compelling messages.
- A natural problem solver, with a sharp, curious mind and the confidence to proactively pursue opportunities.
- Ability to communicate effectively with both clients and colleagues.
- Strong organisational skills, able to manage multiple concurrent projects for different stakeholders and deliver work on schedule.
What you'll be working on:
- Managing and developing a portfolio of relationships, ensuring strong relationships, delivering value, and supporting delivery of key, high priority insight projects.
- Turning data into insights and actions, utilising outputs from our Data Science team or via self‑service tools, and producing actionable outputs for our clients.
- Spotting opportunities to grow engagement, influencing client decisions through insight‑driven recommendations.
- Leading client conversations, consulting on how best to leverage dunnhumby’s customer insight tools and services.
- Supporting new proactive projects and business priorities, contributing to pitches on new prospective projects and supporting new areas of engagement for our team.
- Bringing forward thought leadership, helping shape how the retailer uses customer data to make decisions.
- Delivering best‑in‑class customer insight presentations, bringing the customer to the heart of decisions and supporting Tesco in key strategic changes.
- Partnering with Tesco and internal teams to align on commercial priorities and deliver joint outcomes.
- Option to coach or support junior colleagues, contributing to capability building and consistent ways of working.
What you can expect from us:
We offer a comprehensive rewards package, personal flexibility, and thoughtful perks such as flexible working hours and a birthday off. You’ll benefit from investment in cutting‑edge technology and a nimble, small‑business environment that encourages play, experimentation and learning. We are committed to diversity and inclusion, with networks such as the Gender Equality Network, Proud, Family, One, Enabled and Thrive to support employees of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with commitments and interests outside of work.
Retail Senior Client Lead (FTC) employer: dunnhumby
At dunnhumby, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our investment in cutting-edge technology and flexible working arrangements, allowing you to thrive both professionally and personally. Join us in a role that not only empowers you to build strong client relationships but also supports your development in a diverse and inclusive environment, making a meaningful impact with iconic brands like Tesco.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Senior Client Lead (FTC)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Client Lead role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in building client relationships and delivering insights. When you get the chance to chat with potential employers, let your expertise shine through.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to data analysis and client management. Role-play with a friend or use mock interviews to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at dunnhumby. Tailor your application to show how you can help us put the customer at the heart of every decision.
We think you need these skills to ace Retail Senior Client Lead (FTC)
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Research dunnhumby and their values, especially their focus on customer-centricity. Tailor your application to show how your experience aligns with their mission.
Showcase Your Storytelling Skills:As a Senior Client Lead, you'll need to translate complex data into compelling insights. Use your application to demonstrate this skill. Share examples of how you've turned data into actionable recommendations in previous roles.
Highlight Relationship Building:Dunnhumby values strong client relationships, so make sure to highlight your experience in managing stakeholders. Share specific instances where you've built trust and delivered value to clients, showcasing your ability to be a true partner.
Keep It Organised and Clear:Your application should reflect the strong organisational skills that are essential for this role. Use clear headings, bullet points, and concise language to make your application easy to read. And remember, apply through our website for the best chance!
How to prepare for a job interview at dunnhumby
✨Know Your Client Inside Out
Before the interview, dive deep into dunnhumby's work with Tesco and other brands. Understand their customer data science approach and think about how you can contribute to their goals. This will show your genuine interest and help you connect your experience to their needs.
✨Master the Art of Storytelling
As a Senior Client Lead, you'll need to translate complex data into compelling insights. Prepare examples from your past where you've successfully communicated insights to clients. Practise telling these stories in a way that highlights your problem-solving skills and ability to drive business value.
✨Showcase Your Relationship-Building Skills
Think of specific instances where you've built strong client relationships or managed stakeholders effectively. Be ready to discuss how you established trust and became a true partner. This is crucial for the role, so make sure your examples are clear and impactful.
✨Demonstrate Your Organisational Prowess
With multiple projects on the go, it's essential to showcase your organisational skills. Prepare to discuss how you've managed competing priorities in the past. Use concrete examples to illustrate your ability to deliver on schedule while maintaining quality.
