Regional Technical Account Director

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Technical Account Director who expects more from their career. It’s a chance to extend and improve dunnhumby’s Technical Account Management team. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. Joining our team, you’ll work with world class and passionate people to deliver best in class services to our clients. This role will involve the candidate predominantly working on the Tesco account.

What is expected from the role:

• Create and implement the Technical Account Management strategy and roadmap, working closely with key clients and internal departments to translate and balance requirements and influence priorities.
• Own and manage the staffing plans for your Technical Account Management team.
• Pre-Sales - Work with dunnhumby Client Leadership, Analysis, Products and Capability teams to understand proposed scope of work to ensure dunnhumby data solution & products and client IT meet the requirements; attend commercial prioritisation and critical business development meetings with clients.
• Lead data exploration assessment and audit for key clients with senior IT stakeholders in the client organization, owning relationships at Chief Information Officer / Chief Technology Officer level to articulate those plans as part of dunnhumby’s overall engagement.
• Act as subject matter expert answering complex data related inquiries from key internal and external client stakeholders: use own subject matter expertise to ensure that data and technology provision is suitable for service delivery.
• Use data and technology expertise to articulate and recommend the best options to outline the data roadmap and resolve data issues/problems for the most strategic clients.
• Lead the documentation and presentation of data and technology requirements to appropriate Leadership Teams within dunnhumby, and client steer committees to assure roadmap/delivery plans.
• Create and manage service provision, Service Level Agreements (SLA’s) and data issues with client data providers, including acting as an escalation point to ensure swift issue resolution (in conjunction with the data management team).
• Establish differing standards for non-standard situations and drive these through to execution.
• Support the wider data and technology & product teams to help shape and build future data products and propositions.
• Actively demonstrate dunnhumby values and behaviours.
• Lead the Tesco Technical Account Management team, lead on performance evaluations and ensure team members have individual development plans and the required training they need to succeed.
• Manage risk effectively, provide visible and consistent leadership on Values and Code of Business Conduct and act where you see issues.
• Protect our team by ensuring they have the skills and training needed including completing SLS.

What we are looking for:

• Deep client relationship management - Ability to build trusted advisor status with senior client stakeholders, driving long-term partnerships.
• Cross-Functional leadership - Ability to coordinate across internal teams to align client needs with organizational capabilities and deliver outcomes smoothly.
• Strategic problem solving - Proactively identifying client challenges, bringing teams together to shape solutions across product and services offerings, and escalating or resolving issues effectively.

What you can expect from us:

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.