PMO Manager

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. This role plays a critical part in bringing our Product, Technology and Engineering teams into seamless alignment with the wider business. By creating a connected planning approach, it links long‑term strategic ambition with annual planning cycles across Tesco Media, Tesco and dunnhumby. The purpose of the role is to ensure priorities are shared, decisions are joined‑up, and teams move forward together with clarity, confidence and a unified sense of direction—enabling better outcomes for our business and partners.

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase. Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households—representing nearly every home in the UK—Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve business’s greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in‑store and via its off‑site partners, all while enhancing the shopping experience for its customers.

Key accountabilities | What you’ll do

• Lead the development of long‑term business strategies and short‑term operational plans, ensuring alignment across functions.
• Partner with senior leaders and executives to identify growth opportunities, surface risks, and drive clear actions and mitigations.
• Analyse current business conditions to spot patterns, trends and insights that inform strategic decision‑making.
• Monitor and interpret key financial metrics, translating data into actionable commercial insight.
• Support the definition and ongoing tracking of KPIs and OKRs, providing visibility of performance against business priorities.
• Regularly review performance against plans and forecasts, identifying variances and recommending corrective actions.
• Work closely with cross‑functional teams (including propositions, sales and operations) to ensure business plans are aligned and understood.
• Facilitate cross‑functional planning and alignment sessions to drive shared understanding and accountability.
• Identify opportunities for process improvement, embedding best practices in business planning and financial analysis.

What success looks like | How you’ll work

• Strategic thinking balanced with strong operational delivery.
• Confident influencing across senior and cross‑functional stakeholders.
• Clear, structured communication that brings clarity to complex topics.
• A data‑driven mindset, using insight to guide decisions and prioritisation.
• Proactive ownership of planning rhythms, governance and continuous improvement.

Qualifications & experience | What we’re looking for

• Experience in Business Planning, Programme Management or Project Management.
• Experience working in change management environments.
• Strong analytical skills with solid commercial and business acumen.
• Ability to communicate effectively with a wide range of stakeholders.
• Hands‑on experience using SharePoint Online, Office 365 and Microsoft Teams.
• Bachelor’s degree (or equivalent experience) in a relevant discipline, such as business, retail management, knowledge management or a related field.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company, along with a degree of personal flexibility you might not expect. Plus, thoughtful perks such as flexible working hours and your birthday off. You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition, while maintaining a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at their best throughout our recruitment process.

Diversity and inclusion

At dunnhumby, we utilise our diversity of thought as our competitive edge. We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long‑term behaviour change; in addition, we have five employee‑led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.