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For Companies At a Glance
- Tasks: Provide top-notch technical support for Windows and macOS users.
- Company: Join dunnhumby, a leader in Customer Data Science with a global presence.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Why this job: Be part of a team that helps iconic brands enhance customer experiences.
- Qualifications: Strong problem-solving skills and a passion for tech support.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. Dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Key Responsibilities
- Deliver in-person technical support for Windows and macOS users.
- Diagnose and resolve hardware, software issues.
Support Analyst in London employer: Dunnhumby
Contact Detail:
Dunnhumby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at dunnhumby on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common support analyst scenarios. We should be ready to showcase our problem-solving skills and technical know-how, especially with Windows and macOS.
✨Tip Number 3
Show off your customer experience skills! During interviews, we can share examples of how we've improved user satisfaction or resolved tricky issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the dunnhumby team.
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight relevant experience and skills that match the job description, especially in user support and technical troubleshooting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer data science and how your background makes you a great fit for dunnhumby.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully diagnosed and resolved technical issues in the past. We love to see how you approach challenges!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Dunnhumby
✨Know Your Tech Inside Out
As a Support Analyst, you'll need to be well-versed in both Windows and macOS systems. Brush up on common issues users face and be ready to discuss how you've resolved similar problems in the past. This shows your technical prowess and problem-solving skills.
✨Understand Customer Experience
Dunnhumby values customer-centric approaches, so be prepared to talk about how you’ve enhanced user experience in previous roles. Share specific examples where your support made a difference, highlighting your ability to empathise with users and provide effective solutions.
✨Practice Your Communication Skills
Technical knowledge is crucial, but so is the ability to communicate clearly. During the interview, practice explaining complex concepts in simple terms. This will demonstrate your ability to connect with users who may not have a technical background.
✨Research Dunnhumby’s Values
Familiarise yourself with Dunnhumby’s mission and values. Understanding their approach to customer data science will help you align your answers with their goals. Show that you’re not just looking for any job, but that you’re genuinely interested in contributing to their success.
