Senior Engineer – AI & Workplace Enablement in London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We are seeking a hands-on Senior Engineer to modernise our digital workplace through automation, AI-enabled solutions and scalable engineering practices. This role focuses on simplifying operations, improving user experience and driving measurable value across Microsoft 365 and endpoint ecosystems.

• Own and continuously improve the Microsoft 365 E5 service stack across Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Entra ID, Intune, Defender, Purview and Power Platform services.
• Act as a full-stack Microsoft 365 engineer, translating business requirements into secure, scalable and supportable workplace technology solutions.
• Design, configure and support identity, access and governance controls across Entra ID, Conditional Access, MFA, privileged access, lifecycle management and group-based access models.
• Manage endpoint and device services across Intune, Windows Autopilot, Windows 11, macOS, application deployment, configuration profiles, compliance policies and device lifecycle standards.
• Support Microsoft Defender capabilities across endpoint security, vulnerability management, attack surface reduction, device compliance and security operations integration.
• Drive Microsoft Purview and compliance capabilities, including information protection, retention, data loss prevention, sensitivity labels, eDiscovery readiness and audit controls.
• Optimise collaboration and communication services across Teams, SharePoint, OneDrive, Exchange Online, Teams Rooms and meeting room technology to improve employee experience.
• Develop automation, reporting and operational controls using PowerShell, Microsoft Graph, Power Platform, Azure Automation, APIs and Infrastructure as Code practices.
• Provide third-line engineering support, root cause analysis, service improvement and technical leadership across the Microsoft 365 E5 workplace estate.

• Drive Microsoft 365 Copilot adoption working with business teams to identify use cases, improve productivity and embed AI-enabled workflows.
• Build, manage and improve Copilot Studio agents for business workflows, including API integrations and reusable automation patterns.
• Ensure AI solutions align with enterprise standards, security requirements, data grounding principles, responsible AI practices and compliance expectations.
• Build Power BI dashboards and provide actionable insights across Copilot adoption, agent usage, AI token consumption, platform value and cost controls.
• Grow the AI champions community, deliver monthly lunch-and-learn sessions, develop prompt frameworks and support wider adoption of Copilot features.

• 7 to 8 years of strong experience across the Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Entra ID, Intune and core E5 services.
• Strong experience managing Windows 11, macOS, Kandji, Intune, Autopilot, application deployment, configuration policies and device compliance.
• Pro-level scripting, automation, application packaging and repeatable engineering practices, with the ability to simplify manual processes and improve operational consistency.
• Strong experience with Microsoft 365 Copilot, Copilot Studio, AI solution design, deployment, monitoring and business adoption, including exposure to broader AI vendor platforms.
• Experience working with DevOps environments, CI/CD pipelines, controlled release practices and code-led configuration management.
• Good grounding in endpoint security, patching, vulnerability management, compliance controls and Microsoft Purview capabilities.
• Strong communication skills, with the ability to work confidently with technical and non-technical audiences and maintain a clear delivery mindset.

• AZ-104 – Azure Administrator Associate
• MD-102 – Endpoint Administrator
• MS-102 – Microsoft 365 Administrator
• SC-200 / SC-300 – Security & Identity

What you can expect from us: We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.

We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working: At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.