Senior Channel Manager in London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase. Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households — representing nearly every home in the UK — Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve businesses’ greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers.

We’re looking for a talented Senior Channel Manager who expects more from their career. Sitting within the Tesco Media Connected Store team, this role will play a pivotal part in shaping the future of in‑store media by delivering innovative, data‑driven solutions across physical retail environments. You’ll lead the development and execution of the Connected Store channel—spanning digital screens, experiential activations and in‑store technology—helping brands connect with customers at the point of purchase while driving measurable commercial impact.

What you’ll be working on:

• Lead the Connected Store roadmap: Translate strategy into clear plans, prioritised initiatives, and scalable solutions that deliver commercial value.
• Drive channel innovation and evolution: Support the growth of in‑store media including digital screens, content delivery, data integration, and emerging technologies.
• Own end‑to‑end innovation projects: Take ideas from concept through pilot to scaled delivery, using a test‑and‑learn approach to optimise outcomes.
• Enable commercial success: Contribute to proposition development, pricing models, and packaging to ensure solutions are market‑ready and revenue‑generating.
• Deliver digital screen expansion programmes: Support rollout across stores, ensuring alignment with commercial targets and investment cases.
• Define and enhance measurement frameworks: Establish KPIs, work with measurement partners, and translate insights into actionable improvements.
• Manage partners and suppliers: Collaborate with technology, content, and measurement partners to ensure strong performance and delivery standards.
• Collaborate cross‑functionally: Work closely with Product & Technology, Retail Operations, Sales, and Go‑to‑Market teams to ensure seamless delivery.
• Ensure operational excellence: Make sure solutions are practical, scalable, and fully ready for store environments.
• Track performance and investment: Support budget management, reporting, and stakeholder updates to ensure transparency and accountability.

What we expect from you:

• Proven experience managing end‑to‑end projects or programmes, ideally within media, retail, or advertising.
• Strong stakeholder management and influencing skills, with the ability to collaborate across multiple functions.
• Understanding of media channels, marketing, or retail environments, particularly in omnichannel or in‑store contexts.
• Commercial awareness, with the ability to balance innovation and revenue delivery.
• Experience working with data, measurement frameworks, and performance optimisation.
• Ability to manage external partners and suppliers effectively.
• A proactive, solutions‑focused mindset with a passion for innovation in customer experience.

What you can expect from us:

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.

We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working:

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.