Sales Operations Senior Lead in London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase. Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households - representing nearly every home in the UK - Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve businesses’ greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers.

We’re looking for a talented Sales Operations Senior Lead who expects more from their career. Sitting within the Demand & Supply team, this role plays a critical part in enabling sales success through data-driven insight, performance analysis, and operational excellence. You will partner closely with Sales, Product, and Finance teams to optimise sales performance, improve processes, and unlock growth opportunities for global advertisers. This is a highly impactful role that sits at the heart of our commercial strategy—helping to shape how we measure success, identify opportunities, and scale effectively.

What you’ll be working on

• Analyse and interpret sales performance data, providing clear insights to identify growth opportunities across clients and categories
• Develop a deep understanding of sales performance, running regular deep dives and working sessions with sales teams to drive improvements
• Partner with cross-functional teams, including Finance and Product, to design and deliver dashboards and reporting frameworks
• Own and evolve sales performance reporting, ensuring stakeholders at all levels have access to accurate, actionable insights
• Monitor and evaluate key sales KPIs, using data to inform decision-making and future strategy
• Support sales planning processes, including budgeting, forecasting, and performance tracking
• Optimise sales processes, identifying efficiencies and improving ways of working across teams
• Shape the future of sales tooling, including CRM systems and data infrastructure, by defining requirements and driving enhancements

What we’re looking for

• Experience in a sales operations, analytics, or consulting role, ideally within a media, retail media, or advertising environment
• Strong commercial acumen with a proven ability to support revenue growth through data and insight
• Experience partnering with sales teams and senior stakeholders to influence decision-making
• Solid understanding of the digital or retail media landscape
• Excellent data analysis and storytelling skills, with the ability to translate complex data into actionable insights
• Experience working in cross-functional environments and managing multiple stakeholders
• Familiarity with CRM systems and reporting tools

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.

We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.