Retail Services Manager in London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

At dunnhumby, we’re redefining how retailers and brands connect with customers. We’re looking for a Retail Services Manager to lead the transformation of our retail service offerings and keep us ahead of industry disruption. This is a high-impact role where you’ll combine innovation, technology, and commercial strategy to create future-ready solutions for retailers and CPGs.

What You’ll Do

• Innovate and Deliver: Design and launch new propositions that monetise Tesco capabilities and create scalable B2B offerings.
• Shape the Future: Build and articulate future-state retail service models aligned to emerging trends like AI and evolving retail ecosystems.
• Lead Complex Projects: Take ownership of unstructured, ambiguous initiatives with undefined outcomes, driving clarity, scalability, and measurable impact.
• Inspire Teams: Direct and motivate cross-functional teams of subject matter experts to deliver transformative solutions that challenge the status quo.
• Forge Strategic Partnerships: Identify and establish technology collaborations and plug-and-play solutions for Category Management and beyond, creating integrated ecosystems.
• Accelerate Growth: Develop compelling go-to-market strategies for new verticals, leveraging Tesco capabilities to open new revenue streams and strengthen the sales pipeline.
• Scan the Market: Conduct competitor benchmarking and market scans to identify emerging retail service models, ensuring dunnhumby stays ahead of industry trends.
• Drive Innovation Process: Contribute to the design of a structured innovation framework with clear stages—ideation, prototype, pilot, and scale—to bring ideas to life quickly.

What We’re Looking For

• A retail practitioner with deep expertise in Category Management and proven ability to deliver sales and margin impact.
• Experience driving disruptive change and influencing senior stakeholders internally and externally.
• Strong understanding of retailer economics and strategy, with the ability to shape long-term growth plans.
• A resilient, self-driven leader who thrives in ambiguity and can navigate complex organisational structures.

Why Join Us?

This is your chance to define what’s next for retail services. You’ll work at the intersection of innovation and execution, influencing senior leaders and shaping strategies that keep Tesco and dunnhumby ahead of the competition. If you’re passionate about creating bold, future-ready solutions and driving real impact, we want to hear from you.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.

We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.