Price & Promotion Implementation Lead in London

dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We are looking for a Price & Promotion Implementation Lead who can apply technology to promote the success of clients while addressing business requirements through workflow design, configuring software for optimal client results, and conducting training in accordance with best practices. This role includes, but is not limited to, understanding client objectives and requirements, current process discovery, software demonstration, user training, and executing project plans. Throughout an implementation, this role also acts as the software capability subject matter expert (SME) and the lead for user support.

Ultimately, the Price & Promotion Implementation Lead is the facilitator of change for the deployment of price/promotions technology, resolving user challenges and articulating the new workflows in such a way as to maximize a client's user experience and ensuring process adoption. A unique blend of technical savvy and process consultation provides this role with exciting growth opportunities.

• Lead end-to-end implementation projects in collaboration with the Consulting Manager.
• Configure enterprise software to meet client requirements and deliver workflow demonstrations.
• Act as SME for software capabilities, supporting clients through training and issue resolution.
• Translate business needs into technical solutions and manage data integrations.
• Conduct UAT, QA testing, and support GO Live activities.
• Develop documentation, training materials, and deliver sessions to ensure best practices.
• Stay current with product updates and apply new features to client workflows.

• 2+ years in enterprise software implementation or 4+ years in Price/Promotions (retail/CPG/dunnhumby).
• Strong business analysis, workflow optimization, and project management skills.
• Proficiency in data analytics (Excel); programming a plus.
• Excellent communication and presentation skills.
• Willingness to travel 30–40%.

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. Plus, a degree of personal flexibility you might not expect. Thoughtful perks, such as flexible working hours and your birthday off.

You'll also benefit from an investment in cutting‐edge technology that reflects our global ambition, but with a nimble, small‐business feel that gives you the freedom to play, experiment, and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process.

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.