Insights Client Success Lead in London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We are seeking an Insights Client Lead to join our Booker team. In this role, you will manage a portfolio of high-value CPG clients, building strong relationships with Booker Departments of Trade to create demand for insights and drive joint value. You will play a key role in connecting Booker and CPG partners, enabling collaboration and commercial impact. You will also coach and support a small team, while working cross-functionally across Insights, Media, and Services to deliver against the wider Booker workplan.

• Partner closely with the Booker sales team to support contract renewals and revenue growth
• Own a portfolio of strategic CPG clients, driving engagement, capability upskilling, and tool usage
• Ensure delivery of all core contractual commitments, including onboarding and access to dunnhumby tools
• Support reporting on core financial metrics, identifying leading indicators of risks and opportunities to ensure delivery against revenue and growth targets
• Build strong, trusted relationships with Booker Departments of Trade Directors and their teams, deeply understand business priorities and position insights as a driver of decision-making and growth
• Act as a connector between Booker and CPGs, enabling collaborative, insight-led opportunities
• Coach and support a small team, enabling strong performance and development, supporting them in building independent, effective relationships with clients and stakeholders
• Work collaboratively across Booker Insights, Media, and Services to deliver joined-up client solutions
• Contribute to global wholesale capability development through cross-market collaboration
• Take ownership of your own development, act as a role model for dunnhumby values and uphold the Code of Business Conduct

• Essential
• Strong understanding of the Retail and CPG landscape
• Extensive experience in account management, with a track record of using insights to drive commercial outcomes
• Desirable
• Bachelor’s degree (or equivalent experience)
• Experience working with insights and analytics solutions
• Experience embedding new tools or capabilities within a retail or wholesale environment
• Experience working within wholesale

What you can expect from us: We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.

We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working: At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.